Tourism Consultant

VisaWala.pk, a reputable travel and visa services company, is seeking an experienced Umrah Sales & Operations Manager to join their team on a full-time basis. The ideal candidate will independently manage client inquiries, prepare competitive quotations, design tailored Umrah packages, and oversee the entire booking process from initial consultation through to confirmation. This role demands strong communication skills, a deep understanding of Umrah travel logistics, and the ability to convert leads into confirmed bookings while maintaining excellent customer relationships.

Key Responsibilities

Client Communication & Sales:
Manage incoming Umrah inquiries via WhatsApp, phone calls, and other communication channels. Understand customers’ travel needs, preferences, and budgets to recommend appropriate Umrah packages. Provide professional guidance throughout the sales process, follow up with potential customers, and convert inquiries into confirmed bookings. Build and maintain strong customer relationships to ensure high levels of satisfaction.

Quotation Building & Customized Packages:
Prepare accurate, detailed, and competitive Umrah quotations promptly. Design customized packages for individuals, families, and groups by arranging suitable flights, hotels in Makkah and Madinah, transportation, and other travel services. Offer various package options tailored to customers’ budgets and preferences, ensuring clear communication of pricing and inclusions.

Supplier Coordination & Operations:
Coordinate with hotels, airlines, transport companies, and Umrah service providers to secure competitive rates and confirm availability. Negotiate with suppliers to optimize costs and manage booking arrangements efficiently. Oversee the entire booking process to ensure seamless coordination and maintain organized records of inquiries, quotations, bookings, and follow-ups.

Required Qualifications

- Proven experience in Umrah package sales, quotation preparation, or travel operations.
- Strong knowledge of hotels, transportation, and travel arrangements specific to Makkah and Madinah.
- Demonstrated ability to independently create customized Umrah packages.
- Excellent communication, negotiation, and customer service skills.
- Strong sales aptitude with a track record of lead conversion.
- Experience working with travel suppliers and service providers.
- Proficiency in WhatsApp Business and basic CRM systems.
- Exceptional organizational skills and attention to detail.
- Ability to handle multiple inquiries and quotations efficiently.
- Fluency in Urdu and good command of English.

Preferred Qualifications and Benefits

The ideal candidate will have hands-on experience managing Umrah clients from the initial inquiry stage through to confirmed booking without requiring constant supervision. Confidence in preparing quotations, customizing packages, negotiating supplier rates, and closing sales is essential.

Joining VisaWala.pk offers the opportunity to take ownership of Umrah sales and operations within a growing travel and visa services company. The work environment is collaborative and professional, providing a platform for long-term career growth and development.

VisaWala.pk is committed to delivering exceptional Umrah travel experiences, and this role is pivotal in achieving that mission.