Posted Apr 10, 2017 1 views
Description of Duties/Responsibilities:
- To monitor, troubleshoot, escalate and follow up of issues as per SLA occurring in network during shift
- Handling all types of Quality/KPI issues causing degradation in network, Such as Low CSSR, High DCR, TCH unavailability & acting as 1st POC for customers for all KPI/Quality issues.
- To follow up Planned Outages/works happening in network
- To manage Work order approvals.
- To verify & LOG all site accesses taken during activities
- To make fault reports against the outages in the network.
- To handle customer complaints.
- Perform data entry into the appropriate systems in order to document trouble ticket flow and steps taken to address issues.
- To perform data entry for preventive maintenance/Refueling activities at sites.
- To prepare & submit Network KPIs/SLAs/Fault/Incidents reports to customer & internal management.
- To participate in customer & internal meetings.
- To provide full Technical support to field teams.
- Any other responsibility assigned by the Line Manager.
Knowledge & Competencies:
- Excellent knowledge of ZTE/Huawei BTS/Node B, BSC/RNC, MW NEC Ipasolinks, Hauwei RTN links etc.
- Good knowledge of Hauwei & ZTE NMS products e.g. iManager M2000/iManager U2000 & ZTE Netnumen.
- Knowledge of Telecom Power/Passive equipment.
- Flexible and responsive to changing work patterns and demands.
- Good skill set to work with MS office.
- Ability to work as a part of a team.
- Good communication skills (written/verbal).
- Customer handling skills.
Skills
Job Details
Towershare
We provide our customers with passive telecommunications infrastructure on a leased basis. Our management team members have built and managed over 20,000 towers in the MENASA region and also participated in setting up one of the world’s first active sharing networks. Our experienced and highly entrepreneurial team has the ability to execute transactions quickly while meeting the customers’ long-term goals. Leveraging our team’s diverse experience of working across the telecom value-chain, we can implement innovative solutions to solve our clients’ issues and bring operational efficiencies.
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