Posted May 14, 2026 402 views
Toyota Garden Motors seeks a dedicated Customer Relationship Manager who excels in building and maintaining strong relationships with customers. This role involves proactively managing customer needs and concerns using advanced Customer Relationship Management (CRM) software to foster loyalty and enhance customer satisfaction. The ideal candidate is skilled in problem resolution workflows, customer retention strategies, and conducting root cause analysis to identify and address customer issues effectively. With a required experience of 4 years, this role demands a professional with excellent communication, active listening, and time management skills to provide exceptional service without team management responsibilities.
The position requires a comprehensive understanding of product knowledge and proficiency in MS Excel and Word to track customer interactions and support salesforce automation initiatives. The candidate must be capable of engaging with customers constructively, resolving inquiries efficiently, and contributing to the overall growth and reputation of Toyota Garden Motors. This role focuses on individual contribution with an emphasis on maintaining and growing Toyota Garden Motors' customer base through personalized service and strategic problem-solving.
Responsibilities
- Utilize CRM software to manage customer information and track interactions effectively.
- Implement customer retention strategies to increase loyalty and reduce churn.
- Coordinate problem resolution workflows to address and resolve customer complaints promptly.
- Perform root cause analysis to identify recurring issues and propose permanent solutions.
- Maintain up-to-date product knowledge to provide accurate information and recommendations to customers.
- Communicate clearly and effectively with customers to understand their needs and offer appropriate solutions.
- Use salesforce automation tools to streamline customer management processes and improve efficiency.
- Apply active listening skills to ensure customer concerns are fully understood and addressed.
- Manage time efficiently to handle multiple customer requests and administrative tasks.
- Create and maintain detailed reports using MS Excel and Word to monitor customer trends and service outcomes.
- Collaborate with other departments as needed to enhance customer service and resolve complex issues.
Skills
Job Details
Toyota Garden Motors
Toyota Garden Motors (TGM) is an authorized dealer of M/S Indus Motor Company Limited. TGM is the 3S facility provider i.e. Sale of vehicles, Sales of Parts & Services. We always strive to give outstanding service to our valued customers. In addition to providing regular service to customers, the company also regularly conducts Service Campaigns, to facilitate customer's need for service.
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