Trade Quality & Co-Man Lead

This role leads PepsiCo Pakistan’s Trade Quality agenda by establishing and managing systems to monitor and improve product quality throughout the marketplace. The position oversees nationwide product sampling, statistical analysis, and corrective action planning, collaborating closely with Sales, Plant, and R&D teams. It also focuses on enhancing awareness and capability across the commercial network through training programs, distributor engagement, and the development of model distribution centers aligned with PepsiCo’s Quality and Food Safety standards. Additionally, the role is responsible for Supplier Quality Assurance, Consumer Response and Quality Analytics, and serves as the Co-manufacturing Quality Control Lead, ensuring compliance with global standards and regulatory requirements while supporting new product launches and crisis management initiatives.

Key Responsibilities

- Lead the trade quality agenda by developing comprehensive systems to assess and improve product quality at various trade stages, managing product sampling and detailed in-house analysis nationwide.
- Collaborate with Sales, Plant, and R&D teams to implement action plans addressing product quality challenges and share improvement trends with stakeholders.
- Develop and roll out the Trade Quality Development Program by creating training modules and conducting sessions for sales teams, distributors, and their staff.
- Establish model distribution centers by implementing PepsiCo Quality and Food Safety standards and monitor their performance through KPIs impacting product quality.
- Coordinate with R&D and Plant teams on Critical Quality Attributes (CQA) activities and lead initiatives to achieve top compliance scores across the supply chain.
- Manage consumer complaints related to Quality and Food Safety, ensuring timely resolution, effective root cause analysis (RCA), corrective and preventive actions (CAPA), and regular feedback to customers and management.
- Conduct audits of Finished Goods Warehouses and third-party storage facilities, ensuring action plan execution in coordination with the Outbound Supply Chain team.
- Develop and enforce customized guidelines for Outbound Logistics, ensuring compliance through training, workshops, and audits with logistics partners.
- Address supplier quality complaints by conducting thorough investigations, validating issues, following up on root cause analyses, and escalating recurring problems to global Supplier Quality Assurance (SQA) and Food Safety Quality Assurance (FSQA) teams.
- Conduct site qualifications, audits, and line trials for packaging suppliers, ensuring closure of non-conformances and vendor qualification.
- Oversee consumer complaint data management, calculate Complaints per Million Packs (CPM), and ensure compliance with Global Consumer Quality Standards.
- Train third-party agents on consumer quality management and monitor their systems.
- Manage quality and food safety compliance at all co-manufacturing facilities, ensuring adherence to PepsiCo standards, regulatory requirements, and audit readiness.
- Lead new co-manufacturing partner qualification and new product launch assessments in collaboration with R&D, GP, MU, and sector teams.
- Implement global quality programs such as HACCP, Food Defense, FSSC 22000, Halal Management System, and PepsiCo Food Safety Mandates.
- Participate in the Crisis Management Team to ensure product traceability and business continuity.
- Maintain daily and monthly reporting on quality and food safety compliance, prepare scorecards, and ensure readiness for audits including unannounced AIB audits.
- Engage management and plant teams in quality and food safety initiatives, conducting site inspections and risk assessments, and taking immediate corrective actions when necessary.

Required Qualifications

- Bachelor’s or Master’s degree in Food Technology, Chemistry, or Quality Management.
- Minimum of 4 years’ experience in Quality and Food Safety (QFS) management.
- Strong knowledge of material testing, quality assessment, and food safety standards.
- Excellent communication, facilitation, problem-solving, and collaboration skills.
- Ability to work efficiently with a comprehensive approach and drive results through teamwork and influencing stakeholders.

No preferred qualifications or benefits were specified for this position.