Posted Dec 02, 2022 134 views
The main responsibilities of a Client Service Executive are:
- Customer Satisfaction And Growth
- Help onboard clients onto Alibaba.com as sellers and provide a - z consulting services
- Meet specific KPIs relating to client performance
- Actively work to satisfy client requirements, manage expectations, and engage in constructive goal-setting with the client
- Ensure client needs are wholly met to the point where the clients become advocates for Trademor’s reputation as an excellent service partner
- Meet client retention goals at the end of service and achieve targeted renewal goals
- Identify and capitalize on upselling opportunities provided by each individual client
- Manage escalations as they arise and promptly resolve any account health risks
- Provide necessary feedback on points of improvement within the internal organizational structure and processes
Job Details
Diversity Inclusion:
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Trademor Marketing Pvt Ltd
Trademor is an enabler of growth for SMEs with a focus on exports. An official Channel Partner of Alibaba.com, Trademor has worked to ensure hundreds of local companies are able to sell online and extend their reach to an international community of buyers. Client success and sustainable growth are what drives Trademor’s efforts forward.Trademor’s eventual goal is to increase trade on a national scale in order to expand economic potential and develop better opportunities for the workforce.
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