Trainee Sales & Support

This role focuses on driving business growth within the IT industry by building and maintaining strong client relationships, identifying new opportunities, and supporting the sales team throughout the sales cycle. The successful candidate will engage with existing and potential customers through regular visits, cold calling, and networking, while also managing sales pipelines and CRM data. This position requires a proactive approach to lead generation, customer onboarding, and upselling, alongside providing excellent customer support and ensuring timely communication. The role is office-based and demands strong organizational skills, effective communication, and a commitment to achieving sales targets.

Key Responsibilities

- Conduct regular visits to existing and potential clients to strengthen relationships and explore new business opportunities.
- Analyze market data to identify growth areas and develop strategies to expand the customer base.
- Execute business development initiatives including lead generation, cold calling, sales campaigns, and networking within the IT sector.
- Collaborate closely with the sales team to meet and exceed sales targets, providing necessary support throughout the sales process.
- Attend industry events, conferences, and trade shows to represent the company and build partnerships.
- Assist in managing the sales pipeline and maintaining accurate CRM records, tracking sales activities, deal progress, and success rates.
- Prepare sales presentations and proposals tailored to client needs.
- Support the sales team by drafting market plans, segmenting teams geographically, and targeting key markets efficiently.
- Evaluate the existing customer base to identify opportunities for upselling and cross-selling new products.
- Handle customer queries promptly via official communication channels including phone, email, and WhatsApp.
- Manage onboarding requests from new customers to ensure a smooth transition and positive experience.
- Maintain compliance with internal communication standards, including responding to emails within five minutes.
- Provide regular reports to management on business development activities and outcomes.
- Perform additional duties as assigned by management.

Required Qualifications

- Previous experience in inside sales, telesales, or customer support, preferably within the IT, SaaS, or technology industries.
- Ability to work full-time from the office while managing multiple customer interactions simultaneously.
- Strong verbal and written communication skills across phone, email, and messaging platforms.
- Confidence in conducting product demonstrations and explaining technical solutions to non-technical audiences.
- Highly organized with strong attention to CRM data hygiene and diligent follow-up on leads.
- Self-motivated with a clear drive to achieve sales and onboarding targets.

Preferred Qualifications and Benefits

- Basic salary range of PKR 45,000 to 60,000 per month.
- Incentives for new customer onboarding based on company performance points policy.
- Company-provided postpaid mobile connection, where applicable.
- Health plan or allowance to support employee well-being.
- Paid annual leave entitlements.
- A positive, transparent, and open work environment promoting collaboration and growth.
- Work location is in-person at the company’s office.

This position offers an excellent opportunity for a motivated sales professional to contribute to a growing IT company while developing their skills in business development and customer relationship management.