Trainer

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

- Ensure the process is executed in accordance with client contracts by conducting shift briefings and debriefings focused on key metrics, quality, and compliance. Prepare and share performance data and meeting notes with the team and client.
- Review team performance metrics regularly, conduct root cause analysis to improve quality, and prepare weekly and monthly performance presentations for management and clients.
- Collaborate with internal stakeholders to resolve issues and ensure seamless project delivery. Participate in workforce management discussions related to forecasting and resource planning.
- Promote team engagement by organizing regular activities and identifying automation opportunities to enhance process efficiency. Support automation initiatives by providing necessary data.
- Drive team performance by analyzing recent performance data, identifying low performers, and providing coaching and counseling plans to improve outcomes.
- Identify training needs, especially for new hires, and conduct process and refresher trainings to bridge capability gaps or implement client updates.
- Manage stakeholder interactions by coordinating with internal and external teams to ensure compliance and quality standards. Engage with client managers to communicate progress and participate in monthly account reviews.
- Support quality improvements in collaboration with the quality team and assist in resolving escalations promptly.
- Oversee effective team management including hiring, onboarding, training, and talent development. Build internal talent pools and support career progression while managing attrition and promoting diversity in leadership roles.
- Set team goals, conduct performance reviews, and provide constructive feedback in alignment with organizational performance management frameworks.
- Lead employee engagement initiatives, monitor satisfaction scores, and implement strategies to enhance team morale and productivity.

Required Qualifications

- Strong experience in GIS/GIS Mapping Operations and OpenStreetMap (OSM).
- Proven ability to deliver classroom, virtual, and on-the-job training sessions.
- Expertise in content development, instructional design, and training needs analysis.
- Excellent communication, presentation, and facilitation skills.
- Experience managing accreditation, certification, and training documentation.
- Knowledge of knowledge management practices and process documentation.
- Strong stakeholder management and collaboration abilities.
- Analytical skills to identify performance gaps and recommend training interventions.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
- Experience with training analytics, reporting, and continuous improvement initiatives.
- Strong organizational, planning, and multitasking skills in fast-paced environments.
- Ownership mindset with accountability for quality, productivity, and SLA adherence.
- Problem-solving and analytical capabilities.
- Mandatory skill: Geographic Information Systems (Maps).

Preferred Qualifications and Benefits

- Experience in conducting onboarding, refresher, upskilling, and cross-skilling programs.
- Ability to develop and maintain training content, SOPs, job aids, and assessments.
- Skilled in delivering classroom, virtual, and nesting support sessions.
- Capability to monitor trainee performance and evaluate training effectiveness.
- Experience collaborating with operations, quality teams, and subject matter experts to close skill gaps.
- Proactive in maintaining knowledge repositories and providing floor support and mentoring.
- Commitment to driving continuous improvement in learning effectiveness and operational performance.

Experience required for this role is between 1 to 3 years. Wipro encourages professionals who are inspired by reinvention and eager to evolve their careers and skills in a dynamic, purpose-driven environment. Join Wipro to be part of a modern digital transformation partner that empowers you to shape your own growth and success.