Trainer

Benchmark BPO is seeking an enthusiastic and energetic BPO Trainer with hands-on experience in call center operations. The ideal candidate will have a strong background in ACA and Medicare campaigns, along with proven expertise in training and managing employees. This role requires a motivated individual who can effectively communicate, inspire teams, and contribute to the growth of the organization. The position is full-time and requires working onsite during night shifts.

Key Responsibilities:
- Conduct training sessions for new and existing call center employees, focusing on ACA and Medicare campaigns.
- Motivate and manage team members to achieve performance targets.
- Develop and deliver engaging presentations and training materials.
- Monitor trainee progress and provide constructive feedback to enhance skills.
- Collaborate with management to identify training needs and improve operational efficiency.
- Maintain a positive and energetic work environment that encourages learning and growth.

Required Qualifications:
- Prior call center dialing experience is mandatory.
- Proven experience as a BPO or call center trainer.
- Strong knowledge of ACA and Medicare campaigns.
- Excellent communication and presentation skills.
- Ability to train, motivate, and manage employees effectively.
- Energetic, enthusiastic, and target-oriented mindset.
- Strong willingness to learn and grow within the organization.
- Availability to work onsite during night shifts.

Preferred Qualifications and Benefits:
- Competitive salary package up to Rs60,000 per month.
- Opportunities for professional growth and skill development.
- Supportive and performance-driven work environment.
- Chance to enhance training and management capabilities.

This role is ideal for candidates who are experienced in call center operations and passionate about training and development. Only those with relevant experience and interest are encouraged to apply. The position requires physical presence at the workplace during night hours.