Training Manager - Office Based

Cloud Rexpo, a fast-growing business process outsourcing company focused on operational excellence and talent development, is seeking a dedicated Training Manager. This role involves leading the daily execution of Virtual Assistant (VA) training programs under the supervision of the Training Head. The Training Manager will deliver structured training sessions, monitor trainee progress, coordinate shadowing opportunities, and ensure a smooth transition of trained VAs to operational teams. Acting as the primary mentor during the induction period, the successful candidate will play a key role in shaping the skills and readiness of new hires.

Key Responsibilities
- Daily Training Delivery: Conduct engaging, structured training sessions (approximately 2 hours per day per cohort) covering US real estate fundamentals, platform workflows, CRM usage, and client communication standards using interactive teaching methods.
- Progress Monitoring & Assessment: Track trainee performance through quizzes and formative assessments, provide constructive feedback, and maintain detailed individual training records.
- Shadowing & Mentorship Coordination: Organize post-training shadowing placements with experienced VAs or mentors, develop observation checklists, and establish criteria for trainee independence.
- Operational Handover: Facilitate the formal handover of trained VAs to operational or client teams, including providing competency summaries and offering ongoing support during the initial two weeks.
- Materials & Records Management: Prepare training materials such as session slides, job aids, and exercises, while keeping accurate records of attendance, performance, and weekly progress reports for HR and audit purposes.

Required Qualifications
- Bachelor’s degree in Education, Training, Business Administration, Real Estate, or a related field.
- Minimum of 2 to 3 years of professional experience in training, instruction, or corporate learning roles.
- Strong knowledge of US real estate terminology, transaction workflows, and adult learning principles.
- Excellent communication, presentation, and classroom management skills.
- High attention to detail for accurate tracking of attendance, assessments, and documentation.

Preferred Qualifications and Benefits
- Experience working in a BPO, customer service, or real estate services environment, particularly with remote or virtual teams, is highly desirable.
- Competitive market salary with opportunities for professional growth.
- A dynamic, collaborative, and fast-paced corporate culture.
- The chance to make a direct impact on organizational capability and client satisfaction.

This is a full-time, office-based position located at Cloud Rexpo (Pvt.) Ltd., Plot 100A, Spring North, Bahria Town Phase 7, Rawalpindi. The working hours are from 8:00 PM to 5:00 AM, Monday through Friday. Candidates should be comfortable commuting to the office and working the night shift.

Applicants will be asked to provide information on their years of experience in training or related roles, any prior experience in BPO or virtual assistant environments, their willingness to commute to the office location, and their comfort with night shift hours.