Training Associate - Learning Centre (Customer Experience)
Trans World Associates (Pvt) Ltd
Lahore , Pakistan
Posted Mar 11, 2024 147 views
"Training Associate - Learning Centre” will be responsible to devise departmental training strategy, identify and assess future and current training needs.
- Develop and update training materials, modules, and documentation for various stages of the product.
- Introduce new hires to relevant frameworks, industry best practices, and organizational processes.
- Develop and deliver training modules on quality assurance processes.
- Provide Insights & Guide teams on effective strategies and methodologies.
- Educate teams on market research, competitor analysis, and customer feedback importance.
- Collect feedback from training sessions and use it to enhance for further improvement and development.
- Stay updated on industry trends and incorporate new methodologies into training materials.
- Develop and implement comprehensive training programs focused on quality assurance, auditing processes, and adherence to policies and procedures.
- Develop and deliver comprehensive training programs for new hires in the related departments.
- Provide hands-on training on communication skills, including handling inbound calls, client interactions, and internal communication.
- Evaluate employee performance and provide feedback on a weekly basis to upper management.
- Collaborate with department heads to identify training needs and continuously improve training materials and programs.
- Collaborate with call center management to identify training needs, develop strategies to address them, and maintain internal support and quality assurance standards.
Job Details
Trans World Associates (Pvt) Ltd
Transworld: Pakistans backbone for international connectivity Transworld is a joint venture of Orascom Telecom Holding, Saif Group and Omzest Group of Oman and is Pakistans premier Internet and international connectivity provider. We have built our reputation providing reliable backhaul connectivity services to Pakistans leading ISPs and telcom operators. In the few years of its operation, Transworld has quickly become the favored choice of every major Broadband ISP, licensed voice operator and large corporations that require Tier 1 bandwidth to connect to the global community. It is a vital artery for voice and data communication in and out of the country and one of the major Internet routes for Pakistan. Transworld commenced operations in 2006 and is the only operator in Pakistan which owns its 1,300 KM submarine cable system TW1 and has capacities on other regional cables both on eastern and western sides for route diversity and resilience. The company has peering in Middle East, Europe, US and Far East with Tier-1 operators to provide lowest latency connections for Internet and data traffic.By virtue of its state of the art network, own private cable, international peering with Tier1 operators and strong local presence, Transworld gives unmatched SLAs to its local and international customers.
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