Travel Agent

Safa Travel, a UK-based travel agency, is looking for a committed Hajj & Umrah Consultant / Travel Agent to join its Lahore office on a full-time basis. This role is ideal for candidates with at least one year of experience in the travel industry, particularly those with expertise in Hajj and Umrah sales. However, fresh graduates who have a strong interest in travel consultancy are also encouraged to apply. The position demands a thorough understanding of airline ticketing rules and fare structures, alongside excellent customer service skills. Candidates must be available to work according to UK business hours, as the role requires alignment with those timings.

Key Responsibilities
- Manage and coordinate Hajj and Umrah travel packages, ensuring full compliance with relevant regulations and maintaining high levels of customer satisfaction.
- Handle airline ticketing processes, including fare calculations and ticket issuance, while strictly adhering to industry rules and guidelines.
- Provide expert advice and support to clients on travel options, itineraries, and documentation requirements to facilitate smooth travel experiences.
- Stay updated on airline fare structures and ticketing policies to deliver accurate and timely information to clients.
- Deliver exceptional customer service by promptly addressing inquiries and resolving any issues to enhance client satisfaction.
- Meet and exceed sales targets, contributing actively to the agency’s growth and success.

Required Qualifications
- Minimum of one year’s experience in the travel industry, preferably in a travel consultancy role.
- Proven experience specifically in Hajj and Umrah sales is essential.
- Strong knowledge of airline ticketing rules, regulations, and fare structures.
- Proficiency in English, both written and spoken.
- A genuine passion for providing outstanding customer service.

Preferred Qualifications and Benefits
- A Bachelor’s degree is preferred but not mandatory.
- Competitive salary ranging from Rs50,000 to Rs100,000 per month, depending on experience and expertise.
- Attractive commission structure offering up to a flat 10% on sales.
- Additional incentives and bonus payments based on performance and achievement of targets.
- Recognition and rewards programs designed to acknowledge exceptional contributions.
- Social events such as buffets and hi-tea, promoting a positive and engaging workplace culture.
- The position requires working onsite at the Lahore office and adhering to UK time zone working hours.

Only candidates who meet the specified criteria will be shortlisted and contacted for interviews. This role presents a valuable opportunity for individuals passionate about the travel industry and eager to grow their career with a respected UK-based travel agency.