Travel Agent

Safa Travel, a UK-based travel agency, is seeking a dedicated Hajj & Umrah Consultant / Travel Agent to join its Lahore office. This full-time role is ideal for candidates with a passion for delivering exceptional customer service and experience in the travel industry, particularly in Hajj and Umrah sales. The position requires availability during UK business hours and offers a competitive salary with performance-based incentives.

Key Responsibilities
- Manage and promote Hajj and Umrah travel packages to clients.
- Provide expert guidance on airline ticketing rules, fare structures, and travel regulations.
- Handle customer inquiries and provide tailored travel solutions.
- Ensure compliance with airline policies and maintain up-to-date knowledge of industry changes.
- Achieve sales targets and contribute to the overall growth of the agency.
- Maintain accurate records of bookings and client interactions.

Required Qualifications
- Minimum of 1 year experience in the travel industry, preferably in travel consultancy.
- Proven experience in Hajj and Umrah sales is mandatory.
- Strong knowledge of airline ticketing rules and fare structures.
- Fluency in English, both written and spoken.
- Passionate about delivering excellent customer service.
- Ability to work full-time during UK business hours.

Preferred Qualifications and Benefits
- Bachelor’s degree is preferred but not mandatory.
- Fresh candidates with relevant enthusiasm and aptitude may also apply.
- Competitive salary ranging from Rs50,000 to Rs100,000 per month, commensurate with experience and expertise.
- Attractive bonuses and commissions up to a flat 10% based on target achievement.
- Additional incentives including bonus salaries and recognition rewards.
- Participation in social events such as buffets and hi-tea, fostering a positive work environment.

This position requires the candidate to work in person at the Lahore office. Only shortlisted candidates who meet the specified criteria will be contacted for an interview. Safa Travel values professionalism, dedication, and a customer-centric approach in its team members and offers a supportive environment for career growth within the travel sector.