Agents responsible for handling flight inquiries over the phone, finding cost-effective flight options, booking under the client's name, issuing tickets, managing date changes, cancellations, and re-issuances
Shift Time:
Afternoon shift only (2:00 PM to 11:00 PM)
Responsibilities:
Answer flight inquiries, find the best flight options for clients, handle bookings, ticket issuance, date changes, cancellations, and re-issuance
Collect deposits and balances
Use follow-up and promotional techniques, preparing materials to sell air tickets suited to clients
Handle unexpected issues, multitask, and manage travel-related complaints
Be sharp-minded, hardworking, and efficient
Must be able to multitask and work as part of a team
Build customer relationships based on trust and service credibility
Unpaid training for freshers for 2 weeks for airlines and then live.
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