Posted Apr 21, 2026 43 views
We are looking for a committed professional to join our team, focusing on the timely execution of tasks related to GPON technology and customer premises equipment. This role requires close collaboration with Customer Service and Engineering teams to ensure efficient completion of assignments. The candidate will be responsible for city-wide travel to resolve customer complaints, maintaining detailed records of all activities, and providing daily progress updates. Key duties also include managing weekly inventory reports, overseeing the relocation of Optical Network Terminals (ONTs) and Set-Top Boxes (STBs) within customer premises, and conducting lab testing, upgrades, and performance checks on customer devices. Additionally, the role involves collecting faulty devices, coordinating with the lab team for validation, and reinstalling devices after repair. The ideal candidate must be able to work well under pressure, meet strict deadlines, and support the Field Operations team with GPON-related technical issues as required.
Key Responsibilities:
- Coordinate and communicate effectively with Customer Service and Engineering teams to ensure tasks are completed on schedule.
- Conduct city-wide travel to address customer complaints and service requests promptly.
- Maintain comprehensive records of all tasks and submit daily progress reports to relevant stakeholders.
- Manage inventory reports and provide weekly updates on stock status and movements.
- Supervise the relocation of ONTs and STBs within the same customer premises to ensure seamless service continuity.
- Perform lab testing, device upgrades, and performance assessments on customer ONT and STB equipment.
- Collect faulty devices from customers and liaise with the lab team for thorough validation and troubleshooting.
- Reinstall devices at customer locations following repair or testing to restore service efficiently.
- Work effectively under pressure, adhering strictly to deadlines and operational guidelines.
- Provide technical support to the Field Operations team for GPON-related issues as needed.
Required Qualifications:
- Bachelor of Technology (B-TECH) or Diploma of Associate Engineering (DAE) in Telecom or Electrical Engineering.
- 1 to 2 years of relevant experience within an ISP or telecom operator environment.
- Strong understanding of GPON technology, access fiber networks, and the functionality of end-user devices.
- Excellent communication skills with experience in customer interaction and handling.
- Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
- Ability to quickly learn new skills and adapt to evolving challenges.
- Must possess own conveyance for city travel to fulfill job requirements.
Additional Information:
This is a full-time, on-site position based in Lahore. Candidates should be prepared to discuss their current and expected salary, employment status, source of company information, years of experience, and educational background during the recruitment process. A minimum education level of high school is required.
This position offers a valuable opportunity for professionals seeking to grow their careers in the telecom sector while working in a dynamic and challenging environment.
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