Posted Feb 21, 2019 2 views
- Primarily responsible for the overall direction and strategy of all technical/customer service matters.
- Monitors and evaluates the effectiveness of customer service operations.
- Operates closely with the customers to determine requirements, receives and provides solution to complex queries and complaints with an aim to clarify within well-established guidelines using standardized formats.
- Handles correspondence relating to a variety of subjects such as claims for lost or damaged samples, incorrect billing, furnishing wrong price quotations and delays and unsatisfactory services rendered.
- Initiates escalation procedures and follows up where necessary in all activities while supplying service information, both internally and to customers.
- Plans, directs, supervises and evaluates work/communication flow. Coordinates work activities across different departments to ensure high standard of service and to achieve the volume expected to meet operational requirements.
- Works closely with other departments to secure customer satisfaction through the awareness and ongoing development of work processes.
- Ensure that the customer service representatives are fulfilling and delighting customers through consistent and high-quality standards.
- Customer service is the primary function, but may include minimal selling or promotion of services.
Job Details
Tti Testing Laboratories
Tti Testing Laboratories has been in service since 1995 and is providing testing services for the textile, leather & footwear, petroleum, environment and restricted substances. Tti was the first specialized third party testing and inspection body from the private sector in Pakistan to introduce the concept of independent third party quality testing verification. Tti is a world class, globally recognized, ISO/IEC 17025 accredited testing facility and ISO/IEC 17020 accredited inspection body and has the honor of being the first lab approved by US consumer product safety commission (CPSC) for consumer safety testing in Pakistan. Tti has a global presence in 17 different countries with 22 state of the art laboratories around the world through its global strategic multinational partner Modern Testing Services with more than 2000 Employees. Tti’s inspection services division “Tti Inspections Pvt Ltd” is one of the Key ISO/IEC 17020 Accredited Inspection bodies operating in Pakistan.
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