Customer Support, Booking, Sales Officer

Tubielini

Multiple Cities, Pakistan

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$. 150 - 150/Month

Tubielini seeks a motivated Customer Support, Booking, and Sales Officer with at least four years of relevant experience to join our dynamic team. This role involves delivering outstanding support to customers, managing bookings efficiently, and driving sales through excellent communication and organizational skills. The ideal candidate is confident using digital platforms, AI tools, CRM systems, and booking systems to provide seamless multichannel customer support and to facilitate lead generation initiatives. Although this position does not include managing a team, it requires a proactive and creative individual who can manage multiple tasks independently, ensuring customer satisfaction and contributing to company growth. The role at Tubielini demands excellent spoken and written English abilities, strong customer relationship management expertise, and the capability to work effectively with digital communication tools and platforms such as Slack, Canva, and social media channels. Experience or interest in digital marketing, sales support, and online communication tools is highly valued. The officer will engage with customers through various channelslive chat, email, and social mediasupporting their needs while promoting Tubielini's services. Adaptability and eagerness to learn new systems and tools are key aspects of succeeding in this position.
Responsibilities

Provide exceptional customer support across multiple channels including live chat, email, and social media.
Manage booking processes accurately and efficiently using online booking systems and CRM tools.
Generate leads by applying effective sales techniques and actively engaging potential customers.
Maintain and update customer records within Salesforce CRM and other digital platforms.
Use multichannel communication tools to ensure timely and effective communication with customers.
Collaborate with internal teams to resolve customer inquiries and issues promptly and professionally.
Utilize AI-supported tools and digital platforms to optimize customer engagement and streamline booking workflows.
Assist with basic website content updates and edits using AI-supported and website editing tools.
Monitor digital advertising channels and support marketing initiatives with creative and organizational input.
Stay informed about new digital tools and systems, demonstrating flexibility and willingness to learn continuously.
Ensure compliance with company policies and standards while managing confidential customer information.
Support administrative tasks related to sales and booking operations to maintain smooth daily workflow.