1. Collaborate with the core group to develop and execute strategic business plans, operational goals, and performance metrics that drive productivity and ensure a high level of satisfaction (clients, employees, suppliers and shareholders).
2. Develop and retain team members, provide coaching and developmental opportunities that continuously build and expand both individual and team capabilities. E.g., maximize employee satisfaction, development, and performance through goal setting and performance management practices.
3. Devise, plan, and implement to improve performance such as quality, productivity, timely staffing/recruitment, training, attrition and costs at various projects/assignments.
4. Identify, analyze and resolve a wide range of technical, process, and operational challenges or issues, by providing quick and decisive solutions.
5. Coordinates and works closely with different business areas and departments to resolve challenges and issues, which may affect the overall performance of the company.
6. Manage all activities including planning, development, implementation, and maintenance of projects/assignments.
7. Coordinate with clients closely to ensure that client expectations are met.
8. Assures that contract compliance, documentation and information is up to date and cascaded to all levels of the relevant business area.
9. Takes a lead role in communicating with clients, in matters of support, performance, reporting, billing, systems, business development and complaints.
10. Identify loopholes in the system and provide solutions.
11. Ensure that one back up is developed for this position.
12. Ensure Compliance with all Company policies and procedures, including policy for information security, and code of conduct.
13. Develop and implement monthly reporting structure and system for management.
TUV Austria Bureau of Inspection & Certification (Pvt.) Ltd. Pakistan, a subsidiary of TUV Austria AG Holding, is a leading Certification and Inspection Company globally accredited and authorized to offer independent 3rd party Registration/Certification services against various International ISO sta ...Read More