Ultrasound Service Engineer

BIOS - Serving Humanity with Technology

Karachi , Pakistan

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BIOS, a leading provider of advanced medical equipment in Pakistan since 1996, is dedicated to enhancing healthcare through cutting-edge technology. With headquarters in Karachi and branches across major cities, BIOS partners with over 40 global manufacturers to supply high-quality devices to healthcare providers nationwide. The company emphasizes customer satisfaction and patient safety, supporting accurate diagnosis, effective treatment, and rehabilitation through reliable technology and expert service.

Key Responsibilities

- Install, configure, and commission ultrasound imaging systems following company and OEM standards, ensuring site readiness and compliance with electrical and environmental requirements.
- Perform system testing, calibration, and validation before handing over equipment to customers, securing proper documentation and sign-off.
- Diagnose and resolve hardware, software, and signal-related faults, including imaging artefacts and performance issues.
- Troubleshoot probe and transducer problems such as cable faults, element failures, and connector damage, escalating complex cases to OEMs when necessary.
- Conduct preventive and corrective maintenance according to OEM guidelines to maintain system functionality and minimize downtime.
- Provide technical support and training to radiologists, sonographers, and hospital staff, communicating solutions clearly and professionally.
- Maintain accurate records of all service activities, complaints, and resolutions within company systems, including installation reports and maintenance logs.
- Coordinate with internal teams and OEMs for installation planning, spare parts procurement, and technical updates.
- Support departmental goals by assisting in preventive maintenance scheduling and other operational tasks as assigned.

Required Qualifications

- Minimum of 3 years’ experience in servicing ultrasound systems or related medical imaging equipment.
- Strong technical knowledge of ultrasound technology, imaging principles, and electronic systems.
- Proven ability to troubleshoot and resolve complex system and imaging quality issues.
- Excellent communication skills with the ability to interact professionally with clinical users and customers.
- Capability to work independently in field environments with minimal supervision.

Preferred Qualifications and Benefits

While specific benefits are not detailed, candidates with a strong commitment to customer satisfaction and patient safety will thrive in this role. BIOS offers a dynamic work environment with opportunities to engage with advanced medical technologies and contribute to improving healthcare delivery across Pakistan.

This position is based in Karachi and reports directly to the Service Manager within the Ultrasound Division. The role demands a high level of professionalism, technical expertise, and adherence to regulatory standards to ensure uninterrupted clinical operations and optimal system performance.