Umrah Sales Representative

We are seeking a professional, disciplined, and target-driven Umrah Sales Consultant to join our team at our office in Johar Town, Lahore. The ideal candidate will handle UK-based customer enquiries, understand their requirements, present suitable Umrah packages, and convert these enquiries into confirmed bookings. This role demands excellent spoken English, strong sales skills, professional communication, and the ability to work efficiently under sales targets and deadlines. The position is full-time and strictly office-based, with working hours from 2:00 PM to 11:00 PM.

Key Responsibilities
- Manage inbound and outbound sales enquiries from UK-based customers with professionalism and promptness.
- Understand customer needs and recommend appropriate Umrah packages.
- Clearly explain package details including flights, hotels, visa requirements, transportation, and other travel services.
- Consistently follow up with leads until a final decision is made.
- Convert qualified enquiries into confirmed bookings while meeting or exceeding monthly sales targets.
- Maintain strong, professional relationships with customers and handle their questions, concerns, and objections confidently.
- Provide accurate information without making unauthorized commitments.
- Keep complete and accurate customer records updated in the CRM system.
- Coordinate with relevant team members to ensure smooth booking processing.
- Maintain professional communication with UK-based customers at all times.
- Stay informed about Umrah requirements, airline policies, hotel availability, and travel industry updates.
- Adhere to company procedures, sales processes, and management instructions.
- Maintain confidentiality of customer and company information.

Required Qualifications
- Excellent spoken English is mandatory.
- Strong communication and interpersonal skills with a confident and professional telephone manner.
- Proven sales, negotiation, follow-up, and closing abilities.
- Ability to work under pressure and meet strict sales targets.
- Strong customer service and relationship-building skills.
- Professional appearance, attitude, and workplace behavior.
- Good computer skills with basic knowledge of CRM systems.
- Strong attention to detail.
- Self-motivated, punctual, disciplined, and responsible.
- Willingness to learn and improve continuously.

Preferred Qualifications and Benefits
- Previous experience in Umrah sales, travel sales, airline sales, or a similar customer-facing sales role is preferred but not mandatory. Fresh candidates with excellent spoken English, confidence, good communication skills, and a professional attitude are encouraged to apply.
- This role offers a competitive salary package with an attractive commission structure and performance-based incentives.
- Candidates will benefit from a professional and supportive working environment, ongoing training, and sales support.
- There are clear opportunities for career growth and the chance to develop professional experience in the Umrah and travel industry.
- The position provides the opportunity to work directly with UK-based customers, enhancing international communication skills.

Candidates must be comfortable making calls, handling objections, and actively working toward sales targets. Punctuality and full availability during office hours (2:00 PM – 11:00 PM) are essential. This role is ideal for individuals serious about building a career in Umrah and travel sales. Those uncomfortable with sales targets, customer calls, follow-ups, or office-based work should not apply.

If you are confident, hardworking, professionally presented, fluent in spoken English, and capable of converting customer enquiries into confirmed bookings, we encourage you to apply for the position of Umrah Sales Consultant based in Johar Town, Lahore.