Umrah Sales Specialist | Travel Agent | Customer Service Representative

Travels Hook (Private) Limited is looking for motivated and customer-oriented individuals to join their Lahore office as Umrah Sales Executives and Travel Consultants. This full-time, on-site position involves assisting customers with their Umrah and travel requirements by explaining available packages, recommending suitable options, and converting inquiries into confirmed bookings. The role suits candidates with experience in travel sales, customer service, call centers, or telemarketing, but fresh candidates with strong communication skills and an interest in the travel industry are also encouraged to apply. The company offers a competitive salary, commission, performance incentives, and opportunities for professional growth.

Key Responsibilities
- Manage incoming and outgoing calls related to Umrah packages and travel services.
- Assess customer needs and recommend appropriate Umrah packages.
- Provide detailed information on flights, hotels, visa services, and transportation arrangements.
- Prepare quotations and clearly explain package details, pricing, and available options.
- Convert inquiries into confirmed bookings using effective sales techniques.
- Follow up with potential customers to boost sales conversions.
- Maintain professional relationships to encourage repeat business.
- Achieve monthly sales targets and meet performance KPIs.
- Keep accurate records of customer information, lead updates, and follow-ups using CRM systems, Google Sheets, or Excel.
- Respond promptly to customer queries and assist throughout the booking process.
- Coordinate with relevant departments to ensure smooth travel arrangements.
- Deliver professional customer service and contribute positively to team performance.

Required Qualifications
- Experience in Umrah sales, travel consultancy, customer service, call centers, or telemarketing is preferred.
- Fresh candidates with strong communication and interpersonal skills are welcome.
- Proficiency in English and Urdu communication.
- Strong customer-handling, persuasion, and negotiation skills.
- Basic knowledge of Microsoft Office, email, and Google Sheets.
- Familiarity with CRM systems is an advantage.
- Ability to manage multiple inquiries and follow up effectively.
- Self-motivated, professional, and target-driven.
- Customer-focused attitude with a willingness to learn.

Preferred Qualifications and Benefits
- Basic salary ranging from PKR 30,000 to PKR 60,000 per month, depending on experience and suitability.
- Attractive sales commission structure.
- Performance-based incentives and bonuses.
- Training and professional development opportunities.
- Career growth prospects within the travel industry.
- Supportive and professional working environment.

This role is ideal for individuals pursuing careers as Umrah Sales Executives, Travel Sales Consultants, Customer Service Representatives, Travel Consultants, Call Centre Sales Agents, Telemarketing Executives, or Entry-Level Travel Sales Representatives. The position is based at Eden Tower, Gulberg III, Lahore, and requires on-site attendance.