Umrah Sales Specialist | Travel Agent | Umrah Sales Executive (Female)

Travels Hook (Private) Limited is looking for a confident and customer-focused Female Umrah Sales Executive to join its sales team at the Gulberg III office in Lahore. This full-time, on-site role offers an exciting opportunity to work in the travel industry with a focus on international markets. The successful candidate will engage directly with customers to understand their Umrah travel needs, recommend customized packages, and convert inquiries into confirmed bookings. Strong communication skills, professionalism, and the ability to handle multiple customer interactions in a target-driven environment are essential for this position.

Key Responsibilities
- Manage inbound and outbound calls related to Umrah packages and travel services.
- Respond promptly to customer inquiries and suggest suitable Umrah packages tailored to individual preferences and budgets.
- Provide detailed explanations about packages, including hotel options, flight arrangements, and other travel-related services.
- Follow up with potential customers to convert leads into confirmed bookings.
- Establish and maintain positive relationships with customers through professional communication.
- Address customer questions and provide accurate information throughout the sales process.
- Consistently meet or exceed monthly sales and booking targets.
- Keep customer records, lead details, and follow-up activities updated using CRM systems or spreadsheets.
- Coordinate with relevant departments to ensure smooth booking arrangements.
- Identify opportunities for repeat business and customer referrals.
- Actively contribute to team sales performance and overall customer satisfaction.

Required Qualifications
- Minimum of one year of experience in international sales or relevant customer service roles.
- Prior experience in Umrah sales, travel sales, international sales, or customer service is preferred.
- Strong verbal communication and customer relationship management skills.
- Proficiency in persuasion, negotiation, and follow-up techniques.
- Basic computer skills, including familiarity with email, spreadsheets, and WhatsApp Business.
- Ability to efficiently manage multiple inquiries while working under sales targets.
- Professional attitude, confidence, and a customer-centric approach.
- Willingness to work on-site at the Lahore office.

Preferred Qualifications and Benefits
- Familiarity with CRM systems is an advantage.
- Competitive basic salary up to PKR 60,000 per month, based on experience and skills.
- Attractive sales commissions, performance-based incentives, and bonuses.
- Opportunities for career growth and professional development through training programs.
- Supportive and professional working environment.

Ideal candidates may come from backgrounds such as Umrah Sales Executives, International Sales Executives, Travel Sales Agents, Customer Service Representatives, Travel Consultants, or International Customer Support Executives. This role offers a valuable platform to enhance sales and customer relationship skills while contributing to a dynamic team dedicated to delivering excellent travel services.