This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted May 29, 2025 5965 views
Functional Responsibilities
The Operator will perform the following duties with transparency and integrity, and in adherence to the humanitarian standards for information management.
- Daily call handling (inbound and outbound);
- Ensuring quality and accurate data entry - writing clear and concise caller notes in English, ensuring a rapid call handling
- Ensure that all calls are treated with the degree of empathy, respect, dignity, and understanding commensurate with the sensitivity of the call and the vulnerability of the caller;
- Dealing with distressing calls professionally;
- Capture and relay of accurate and timely information to callers in a professional manner;
- Liaise with supervisors and other operators to provide relevant information to callers when needed;
- Attend briefings, meetings, training, quality assurance performance improvement sessions called by supervisors.
- Flag information gaps to supervisors;
- Ensure enquiries that fall beyond the scope of developed scripts, intake forms, and guidance notes are referred to the supervisor for further action.
profile
Education/Experience/Language requirements
Education:
- Secondary education is required.
- A university degree preferably in information technology, information management, statistics or any other relevant field is considered as an asset and may substitute some years of relevant experience.
Experience:
Required
- A minimum of four years of relevant experience in humanitarian context,
- Experience working in a call centre or other related field handling customer enquiries;
- Experience in datasets, and linked applications is required
Desired:
- Experience in working with forcibly displaced population.
- Experience in gender sensitivity, gender-based violence, sexual exploitation and abuse, mine-risk awareness, active listening techniques, basic counselling, and UN referral pathways;
- Working knowledge of protection issues, communicating with forcibly displaced populations , disaster affected populations, and accountability to affected populations.
- Experience in google suite applications (docs, sheets, slides) is highly desirable.
Language Requirements:
- Fluency in English and Urdu is required
- Dari and/or Pashto intermediate required.
- Other languages are desired (Uzbek, Arabic, etc.
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Jun 30, 2025
Posting Date:
May 29, 2025
UNOPS Network
N.G.O./Social Services · More than 5000 employees - Islamabad
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
I found a job on Rozee!
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
