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Posted Jan 13, 2021 90 views
PKR. 35,000 - 60,000/Month
- The Administration Executive needs to work with the management to create a detailed sales analysis and assist with other administrative tasks.
- Note: This is a night shift in an American based organization, Please apply if you are willing to work at night in Bahria Town Lahore.
- The Executive will be responsible to assure that professionalism, productivity and quality are maintained and continually improved throughout the organization.
- It is charged with monitoring and assessing sales call for quality, efficiency and performance.
- It also includes other tasks related to quality and training of the sales team with Manager.
- Need to work with the management to create a detailed sales analysis and assist with other administrative tasks.
- Administration Executive will monitor inbound/outbound calls and assess associates' demeanor, technical accuracy, customer service/sales performance, conformity to company policy and procedures.
Essential Duties and Responsibilities:
- Reviews quality of work and performance of Sales Agents through live monitoring and use of call recording system and applications.
- Identifies training needs and communicates needs to training department as needed.
- Compiles Quality Assurance (QA) assessments of Sales agents, and documents result within the established repository in accordance with defined departmental policies and procedures.
- Uses quality monitoring system to compile and track performance at team and individual level.
- Engages in calibration sessions on calls for all products/programs with management.
- Provides actionable data and feedback to managers and leadership team.
- Identify and recognize quality and performance trends and communicate to the leadership team.
- Creates and maintains standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency.
- Prepares and analyzes internal and external quality reports for management staff review
- Perform other duties as assigned by the management.
Education and Work Experience: •
- Bachelors Minimum 1 year experience in Call Center Quality Assurance (QA) or sales role Teamwork, flexibility, reliability, and mentoring skills are required.
- Attention to detail and excellent follow up skills
- Pleasant, friendly, professional manner, excellent English verbal and written communication skills, including excellent listening and speech.
- Requires a positive attitude, the ability to work independently or as part of a team, and have a genuine interest in people and desire to help.
- Experience working in a fast-paced environment and with ability to multi-task.
- Market competitive salary based on skill level and experience
Skills
Job Details
Industry:
Functional Area:
Total Positions:
6 Posts
Job Shift:
Third Shift (Night)
Gender:
No Preference
Age:
23 - 37 Years
Minimum Education:
Bachelors
Degree Title:
Business Administration
Career Level:
Experienced Professional
Minimum Experience:
1 Year (Call Center Experience ,Working in an American Company)
Apply Before:
Feb 14, 2021
Posting Date:
Jan 13, 2021
Crown Solar Services
Power / Energy · 11-50 employees - Lahore
ppRenewable energy company/p/p
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