Admin Executive

Urban Crown Verified

Lahore , Pakistan

Posted Jan 13, 2021 427 views

PKR. 35,000 - 60,000/Month

Apply For This Job

Close

Job Description

  • The Administration Executive needs to work with the management to create a detailed sales analysis and assist with other administrative tasks. 
  • Note: This is a night shift in an American based organization, Please apply if you are willing to work at night in Bahria Town Lahore.
  • The Executive will be responsible to assure that professionalism, productivity and quality are maintained and continually improved throughout the organization.   
  • It is charged with monitoring and assessing sales call for quality, efficiency and performance.
  • It also includes other tasks related to quality and training of the sales team with Manager.
  • Need to work with the management to create a detailed sales analysis and assist with other administrative tasks.  
  • Administration Executive will monitor inbound/outbound calls and assess associates' demeanor, technical accuracy, customer service/sales performance, conformity to company policy and procedures.  

Essential Duties and Responsibilities:  

  • Reviews quality of work and performance of Sales Agents through live monitoring and use of call recording system and applications. 
  •  Identifies training needs and communicates needs to training department as needed.
  • Compiles Quality Assurance (QA) assessments of Sales agents, and documents result within the established repository in accordance with defined departmental policies and procedures. 
  •  Uses quality monitoring system to compile and track performance at team and individual level. 
  • Engages in calibration sessions on calls for all products/programs with management. 
  • Provides actionable data and feedback to managers and leadership team. 
  • Identify and recognize quality and performance trends and communicate to the leadership team.
  • Creates and maintains standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency. 
  • Prepares and analyzes internal and external quality reports for management staff review
  • Perform other duties as assigned by the management.

Education and Work Experience:

  • Bachelors Minimum 1 year experience in Call Center Quality Assurance (QA) or sales role Teamwork, flexibility, reliability, and mentoring skills are required.
  • Attention to detail and excellent follow up skills 
  • Pleasant, friendly, professional manner, excellent English verbal and written communication skills, including excellent listening and speech. 
  • Requires a positive attitude, the ability to work independently or as part of a team, and have a genuine interest in people and desire to help.
  • Experience working in a fast-paced environment and with ability to multi-task.
  •  Market competitive salary based on skill level and experience 

Job Details

Industry:
Functional Area:
Total Positions:
6 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Bahria Town Lahore, Lahore, Pakistan
Gender:
No Preference
Age:
23 - 37 Years
Minimum Education:
Bachelors
Degree Title:
Business Administration
Career Level:
Experienced Professional
Minimum Experience:
1 Year (Call Center Experience ,Working in an American Company)
Apply Before:
Feb 14, 2021
Posting Date:
Jan 13, 2021
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Urban Crown

Power / Energy · 11-50 employees - Lahore

ppRenewable energy company/p/p

Similar Job Titles

Admin Executive

Pakistan Single Window, Karachi, Pakistan
Posted Mar 05, 2021

HR / Admin Executive

Confidential , Multiple Cities, Pakistan
Posted Mar 01, 2021

Senior HR Executive / Admin

Confidential , Taxila, Pakistan
Posted Mar 01, 2021

Inventory / Admin Manager

Dari Mooch, Lahore, Pakistan
Posted Mar 04, 2021
View All