Office Based Job Position

Urbranch - Ecommerce Sellers & Service Providers

Young Energetic Souls of Faisalabad!

We are hiring a customer service representative to manage customer queries and complaints on ecommerce platforms (Ebay, Amazon). You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated.

RESPONSIBILITIES

  • Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
  • Guidance of the users to support them in becoming more productive
  • Support in the development of programs to train the customer on how to properly use the products
  • Concession of the customers' troubles by recommendation of products, services or procedures
  • Evaluation of the systems' problems to recommend enhancements

  REQUIREMENTS

  • Degree in IT, Linguistics or other related technical field
  • English Language Proficiency (Mandatory)
  • At best, practical help desk or customer support experience
  • High customer and service orientation
  • Well developed communication and analytical skills
  • Good knowledge of the operating systems and relevant hard- or software
  • Good problem-solving skills and focus on quality
  • Serenity in challenging situations

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jul 23, 2022
Posting Date:
Jun 22, 2022

urBranch

Services · 1-10 employees - Faisalabad

urBranch

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