Urdu and Punjabi Call Center Agent

Media Flare is looking for confident and motivated Urdu-speaking Call Center Agents to join their team. The successful candidates will engage with customers over the phone, providing clear and professional guidance about the company’s services in Urdu. This role involves handling customer inquiries, explaining services to potential clients, conducting follow-ups, and generating sales. Agents are expected to meet daily and monthly sales targets while maintaining strong professional relationships with customers. This opportunity is open to both fresh candidates with excellent communication skills and experienced individuals from sales or call center backgrounds.

Key Responsibilities
- Manage customer calls and interactions professionally.
- Provide clear guidance to customers in Urdu regarding company services.
- Handle and resolve customer queries effectively.
- Present and explain services to potential customers.
- Conduct follow-ups to drive sales conversions.
- Achieve set daily and monthly sales targets.
- Maintain professional and courteous relationships with customers.

Required Qualifications
- Fluency in spoken and written Urdu.
- Strong communication and persuasive skills.
- Confident and well-presented demeanor.
- Basic understanding of customer service and sales processes.
- Target-driven and hardworking attitude.

Preferred Qualifications and Benefits
- Prior experience in call center or sales roles is an advantage but not mandatory.
- Fresh candidates with strong communication skills are encouraged to apply.
- Competitive salary ranging from PKR 40,000 to 70,000 plus commissions.
- Pay scale approximately Rs 20,646.23 to Rs 78,168.50 per month.
- Flexible shifts available including morning, evening, and night.
- Work location requires in-person attendance.

This position is well-suited for individuals seeking a dynamic environment where they can enhance their communication and sales skills while contributing to the company’s growth.