US Call Agent ( 2 - 3 years of experience in sales Call Center) )

Xcentric Services | Web & App Development Company | Software Development | React App Development

Lahore , Pakistan

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Xcentric Services is a boutique technology and digital marketing agency dedicated to supporting scaling e-commerce brands through specialized online media buying and technology solutions. The company focuses on ERP, digital marketing, CRM, and e-commerce enablement, helping clients build impactful digital assets and establish meaningful connections with their customers. With headquarters in Lahore and Chicago, Xcentric offers a comprehensive range of services including large-scale ERP deployments, technology consultancy, website development, SEO, SEM, branding, and advanced analytics. Their team of design, development, and marketing experts serves mid-market and enterprise e-commerce clients on platforms such as WooCommerce, Shopify, and Magento, emphasizing long-term partnerships and data-driven growth.

The US Call Agent role is a full-time, on-site position based in Lahore, primarily responsible for managing outbound and inbound sales calls targeting US-based prospects and customers. The agent will engage potential clients by clearly presenting the company’s services, addressing objections, and converting leads into qualified sales opportunities. This role requires adherence to call scripts and sales processes, accurate updating of CRM records, and thorough documentation of call outcomes. Meeting or exceeding call volume and performance targets is essential. The US Call Agent will work closely with sales and marketing teams to share customer feedback and ensure alignment with ongoing campaigns. The position demands working US time-zone shifts and maintaining a professional, customer-focused approach in all interactions.

Key Responsibilities
- Conduct outbound and inbound sales calls to US-based prospects and customers following established scripts and sales processes.
- Present Xcentric’s services clearly and persuasively to generate interest and convert leads into qualified opportunities or sales.
- Handle objections professionally and provide accurate information to potential clients.
- Update CRM systems with detailed call records and outcomes, ensuring data accuracy.
- Meet or exceed daily call volume and performance targets.
- Collaborate with sales and marketing teams to relay customer feedback and support campaign alignment.
- Maintain professionalism and a customer-centric attitude during all communications.
- Work US time-zone shifts consistently to ensure availability during peak customer hours.

Required Qualifications
- 2 to 3 years of experience in a sales-focused call center environment, preferably serving US-based customers.
- Strong verbal and written communication skills with fluent English and clear phone etiquette.
- Proven track record in lead generation, outbound sales calling, and converting prospects into customers.
- Proficiency in using CRM systems and call center software, with attention to detail in data entry and record-keeping.
- Ability to work US time-zone shifts and manage high call volumes while meeting performance goals.
- Customer-focused mindset with strong active listening, problem-solving, and negotiation skills.
- Minimum of a high school diploma; a bachelor’s degree in Business, Marketing, or a related field is preferred.
- Reliable, team-oriented, and adaptable in a fast-paced, results-driven environment.

Preferred Qualifications and Benefits
Experience in technology, digital marketing, or e-commerce services is considered an advantage, enhancing the ability to understand client needs and product offerings. The role offers an opportunity to work within a dynamic agency environment focused on significant e-commerce growth, fostering professional development and long-term career growth through collaboration with a skilled and dedicated team.