U.S. Customer Support Agent (Voice) | Night Shift | DHA Phase 1, Lahore

We provide customer support, scheduling, and virtual assistance services for businesses across the United States. Our team communicates directly with American customers during overnight hours, so the primary focus when hiring is clear and confident English communication. Candidates must demonstrate a neutral accent easily understood by U.S. customers, fluent and natural speech without long pauses, and the ability to comprehend fast talkers, regional accents, and frustrated callers. Strong written English skills for emails and texts are essential, along with the ability to remain calm and take control during difficult interactions.

Key Responsibilities
- Manage inbound and outbound calls, texts, and emails from U.S. customers.
- Book, confirm, and reschedule appointments efficiently.
- Coordinate with field teams and provide real-time updates to customers.
- Resolve complaints and handle urgent requests professionally.
- Maintain accurate records within the CRM system.

Required Qualifications
- Minimum of 2 years’ experience in voice support on U.S. or international campaigns.
- Experience in booking, scheduling, or dispatch is highly desirable.
- Typing speed of 45 words per minute or higher.
- Ability to work comfortably across multiple software systems simultaneously.
- A clean attendance record is mandatory.

Preferred Qualifications and Benefits
Candidates should be prepared to work full-time, on-site during the night shift from 7:00 PM to 4:00 AM PKT, five days a week, including weekends and U.S. holidays. This role is not suitable for those seeking remote, hybrid, or part-time positions, nor for individuals interested in sales, team lead, or supervisory roles.

We offer a competitive salary ranging from PKR 110,000 to 150,000, supplemented by a monthly performance bonus. The position is based in a professional office located in DHA Phase 1. There is a clear growth path available, with opportunities to advance to Senior Agent and Team Lead roles. Employees will work on stable, long-term U.S. accounts, providing a reliable and rewarding career environment.