U.S. Property Operations Manager (Section 8 / HCV Portfolio)

Located onsite in DHA Phase 8, Lahore, this role operates on a shift from 5:00 PM to 2:00 AM PKT, aligned with US Eastern Time. We are urgently seeking a Property Operations Manager with hands-on experience managing a US long-term rental portfolio, specifically including Section 8 / Housing Choice Voucher (HCV) units. This position requires full ownership of the portfolio’s daily operations—ensuring leases are current, inspections are passed, Housing Assistance Payments (HAP) are processed timely, and property owners remain well-informed. This is a senior-level role focused on portfolio management, not local property sales or junior coordination.

Key Responsibilities
- Manage the entire lease lifecycle: application processing, tenant screening, lease execution, renewals, move-ins, and move-outs.
- Maintain accurate rent rolls, monitor delinquencies, and resolve payment issues promptly.
- Handle notices, lease violations, and landlord-tenant timelines in compliance with state and local laws.
- Oversee unit turnovers, including move-out inspections and preparing units for new tenants.
- Prepare and submit Request for Tenancy Approval (RFTA) packets and follow through with Public Housing Authority (PHA) approvals.
- Schedule and track Housing Quality Standards (HQS) inspections, ensuring timely resolution of any failures to avoid payment delays.
- Manage HAP contracts, annual recertifications, rent reasonableness submissions, and mitigate abatement risks.
- Serve as the primary liaison with Housing Authorities, maintaining audit-ready files at all times.
- Act as the main point of contact for US property owners regarding portfolio performance, vacancies, and expenses.
- Prepare owner statements and coordinate owner draws and disbursements.
- Track mortgage, tax, and insurance payments made from collected rent and escalate any variances proactively.
- Triage maintenance requests, dispatch vendors, and ensure timely completion of work orders.
- Manage vendor relationships, including quotes, scheduling, and invoice verification.
- Coordinate emergency repairs across time zones while keeping owners and tenants informed.
- Own the property management software system of record (AppFolio, Buildium, Yardi, Propertyware, or Rent Manager).
- Develop and enforce standard operating procedures (SOPs) for leasing, compliance, maintenance, and owner reporting.
- Supervise and mentor junior coordinators as the portfolio grows.
- Produce regular reports on occupancy, delinquencies, inspections, and outstanding work orders.
- Manage daily workflows using Asana and communicate effectively with US teams via Slack.

Required Qualifications
- Minimum of 3 years’ experience managing a US long-term residential rental portfolio; local property management experience does not qualify.
- Hands-on expertise with Section 8 / HCV processes, including RFTA, HQS inspections, HAP contracts, and annual recertifications.
- Proven track record of full portfolio ownership rather than task-level support.
- Proficient daily user of property management software such as AppFolio, Buildium, Yardi, Propertyware, or Rent Manager.
- Strong working knowledge of AI tools like ChatGPT or Claude for drafting notices, summarizing documents, and managing high-volume correspondence.
- Excellent spoken and written English skills suitable for US client-facing communication.
- Exceptional organizational skills with the ability to manage multiple open items simultaneously.
- Willingness and ability to work the specified onsite shift (5:00 PM to 2:00 AM PKT).

Preferred Qualifications and Benefits
- Experience supervising leasing or property management teams.
- Familiarity with LIHTC, Fair Housing, or other US housing compliance frameworks.
- Knowledge of trust accounting, owner draws, and 1099 processes.
- Experience managing multi-state rental portfolios.
- Established working relationships with US Housing Authorities.

Compensation and Work Environment
The salary range is PKR 150,000 to 350,000 per month, commensurate with experience and portfolio size. This is an onsite role within a professional, US-facing operation based in DHA Phase 8, Lahore. The position offers direct exposure to US property owners and ownership of a growing rental portfolio.

Application Considerations
Candidates should be prepared to discuss their experience with property management software, the process between voucher tenant approval and first HAP payment, handling failed inspections or lapsed leases, and their involvement with RFTA packet preparation and HQS inspection coordination.

This role is not suitable for those with experience limited to local plot sales, Pakistani domestic rentals, short-term rental management, or real estate listing platforms such as Zameen or Graana.