U.S. Property Operations Manager (Section 8 / HCV Portfolio)

We are seeking an experienced Property Operations Manager to oversee the day-to-day management of a US long-term rental portfolio, including Section 8 / Housing Choice Voucher (HCV) units. This role requires full accountability for lease management, compliance, inspections, payments, and owner communications. The position is based onsite in DHA Phase 8, Lahore, with working hours aligned to US Eastern Time (5:00 PM – 2:00 AM PKT). Immediate joiners with hands-on experience managing US long-term rental portfolios are strongly preferred. This is not a local property management or sales role, nor is it suitable for junior coordinators.

Key Responsibilities

- Manage the entire lease lifecycle, including applications, tenant screening, lease execution, renewals, move-ins, and move-outs.
- Maintain an accurate rent roll, monitor delinquencies, and ensure timely resolution.
- Handle lease violations, notices, and landlord-tenant timelines in compliance with state and local laws.
- Oversee unit turnovers, from move-out inspections to preparing units for new tenants.
- Prepare and submit RFTA packets and monitor their approval through Public Housing Authorities (PHAs).
- Schedule and track Housing Quality Standards (HQS) inspections, ensuring timely resolution of any failures.
- Manage Housing Assistance Payment (HAP) contracts, annual recertifications, rent reasonableness submissions, and mitigate abatement risks.
- Serve as the primary liaison with Housing Authorities, maintaining audit-ready files at all times.
- Act as the main contact for US property owners regarding portfolio performance, vacancies, and expenses.
- Prepare owner statements, coordinate owner draws and disbursements, and track mortgage, tax, and insurance payments.
- Identify and escalate financial variances before they become owner issues.
- Coordinate maintenance requests, dispatch vendors, and ensure timely completion of work orders.
- Manage vendor relationships, including obtaining quotes, scheduling, and verifying invoices.
- Handle emergency repairs across time zones while keeping owners and tenants informed.
- Maintain property management software (AppFolio, Buildium, Yardi, Propertyware, or Rent Manager) as the system of record.
- Develop and enforce standard operating procedures (SOPs) for leasing, compliance, maintenance, and owner reporting.
- Supervise and mentor junior coordinators as the portfolio expands.
- Produce weekly and monthly reports on occupancy, delinquencies, inspections, and open work orders.
- Manage daily workflows using Asana and communicate with US teams via Slack.

Required Qualifications

- Minimum of 3 years of hands-on experience managing a US long-term residential rental portfolio; local property management experience does not qualify.
- In-depth knowledge of Section 8 / HCV processes, including RFTA, HQS inspections, HAP contracts, and annual recertifications.
- Proven track record of full portfolio ownership rather than task-level support.
- Proficiency with property management software such as AppFolio, Buildium, Yardi, Propertyware, or Rent Manager.
- Strong working knowledge of AI tools like ChatGPT and Claude for drafting notices, summarizing documents, and managing high-volume correspondence.
- Excellent spoken and written English skills suitable for US client-facing communication.
- Exceptional organizational skills with the ability to manage multiple open items simultaneously.
- Willingness and ability to work the onsite shift from 5:00 PM to 2:00 AM PKT.

Preferred Qualifications and Benefits

- Experience supervising leasing or property management teams.
- Familiarity with LIHTC, Fair Housing, or other US housing compliance regulations.
- Understanding of trust accounting, owner draws, and 1099 tax processes.
- Experience managing multi-state rental portfolios.
- Established working relationships with US Housing Authorities.

Compensation and Work Environment

- Salary range between PKR 150,000 and 350,000 per month, commensurate with experience and portfolio size.
- Opportunity to manage a growing US rental portfolio with direct owner interaction.
- Professional, onsite work environment located in DHA Phase 8, Lahore.
- This is an in-person role requiring adherence to the specified shift hours.

Candidates who take full ownership of outcomes, maintain clear communication with US owners, keep systems accurate, remain composed under pressure, and use AI tools effectively are encouraged to apply. This role is strictly focused on US long-term rental portfolio management and excludes local plot sales, domestic rentals, short-term or Airbnb management, and property listings on local platforms.