USA Dispatch

Metropolitan Warehouse & Delivery Corp.

Rawalpindi , Pakistan

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Posted 12 hours ago 2 views Report Job

We are seeking a dedicated Dispatch Associate to join our logistics operations team based in Civic Center, Bahria Town, Rawalpindi. This full-time, on-site role operates from 5:00 PM to 2:00 AM and focuses on managing final-mile delivery operations. The successful candidate will ensure drivers adhere to schedules, deliveries are tracked in real time, and any operational challenges are promptly addressed. This position requires daily interaction with drivers, warehouse personnel, carriers, business customers, and internal support teams, making strong communication, organizational, and problem-solving skills essential.

Key Responsibilities
- Route Planning & Optimization: Develop and manage efficient final-mile delivery routes considering capacity, geography, delivery windows, and operational needs.
- Appointment Management: Schedule and maintain B2B delivery appointments, keeping accurate records of customer receiving hours, dock details, and special delivery instructions.
- Driver Coordination: Monitor drivers during their routes, provide real-time updates, and assist in resolving any on-road issues.
- Operational Monitoring: Track delivery progress, transit times, and key performance indicators to ensure consistent service quality.
- Cross-Functional Coordination: Collaborate with warehouses, dispatch teams, carriers, and internal support to facilitate smooth and timely deliveries.
- Customer Communication: Professionally communicate with B2B customers via calls and emails, providing delivery updates and resolving service-related inquiries.
- Reporting & Documentation: Maintain precise dispatch reports, delivery logs, customer records, and other operational documentation using Excel and reporting tools.
- Issue Resolution: Handle incoming calls and operational requests, offering timely support to drivers and customers.
- Process Improvement: Identify operational challenges and suggest improvements to enhance efficiency and delivery performance.

Required Qualifications
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- Minimum of 2 years’ relevant experience in logistics, dispatch, transportation, delivery operations, or a similar area.
- Proficient in MS Excel and MS Office applications.
- Excellent verbal and written English communication skills.
- Strong organizational and time-management abilities.
- Ability to perform effectively in a fast-paced, deadline-driven environment.

Preferred Qualifications and Benefits
- Experience with US delivery or logistics operations is highly preferred.
- Understanding of routing, delivery windows, final-mile operations, and logistics workflows.
- Familiarity with Transportation Management Systems (TMS), routing software, GPS tracking, or mapping systems is an advantage.
- Strong problem-solving and decision-making skills.
- Confidence in communicating with US-based customers, drivers, and stakeholders.
- Exceptional attention to detail and ability to manage multiple tasks simultaneously.

We offer a competitive salary and benefits package, including medical benefits, gratuity, EOBI, gym membership, free meals, outdoor trips, and team events. Join a dynamic, growth-oriented work environment with a collaborative and professional team culture.

If you have experience in dispatch, logistics, transportation, or final-mile delivery operations and are confident in communicating with US-based customers and drivers, we encourage you to apply and become a valued member of our growing logistics team.