Verifier

RevGro AI is an innovative AI-driven communication platform designed to help service-based businesses convert more conversations into customers. The company provides a comprehensive suite of tools, including a 24/7 AI Receptionist, AI-powered websites, chatbots, review management, appointment booking, and call recordings with transcripts. These solutions cater to growing organizations such as healthcare providers, dental practices, law firms, real estate agencies, and home service companies that cannot afford missed calls, lost leads, or inefficient customer interactions. RevGro AI’s mission is to enable businesses to respond faster, operate more efficiently, capture more opportunities, and convert leads into revenue, ensuring customer support is available even during busy periods or after hours.

The Verifier role is a full-time, on-site position based in Rawalpindi. The primary responsibility is to review, validate, and cross-check customer and lead information generated through RevGro AI’s communication tools to ensure accuracy and completeness. Daily activities include listening to call recordings, examining transcripts, verifying data against predefined criteria, and updating records within internal systems. The Verifier will work closely with operations and support teams to identify discrepancies, enhance data quality, and provide feedback on recurring issues. This role requires adherence to standardized procedures, meeting productivity and quality targets, and maintaining confidentiality and professionalism at all times.

Key Responsibilities
- Review and validate customer and lead information from call recordings and transcripts to ensure data accuracy.
- Cross-check data against predefined criteria and update internal systems accordingly.
- Collaborate with operations and support teams to flag inconsistencies and improve overall data quality.
- Provide feedback on recurring issues to help refine verification processes.
- Follow standardized workflows and procedures to maintain consistency and meet performance targets.
- Maintain strict confidentiality and professionalism when handling sensitive customer information.
- Meet daily and weekly productivity and quality benchmarks.

Required Qualifications
- Strong attention to detail and accuracy when reviewing call recordings, transcripts, and data records.
- Proficiency in basic computer skills, including data entry, CRM or database tools, and office productivity software.
- Effective written and verbal communication skills in English, with the ability to summarize information clearly and professionally.
- Good analytical and problem-solving abilities to identify inconsistencies and follow verification workflows.
- Ability to adhere to structured processes, guidelines, and performance targets.
- Willingness to work with AI-powered tools and learn new systems and technologies.
- High sense of responsibility, integrity, and commitment to maintaining confidentiality and data security.
- Availability to work full-time on-site in Rawalpindi.
- Minimum education requirement is a high school diploma or equivalent.

Preferred Qualifications and Benefits
- Prior experience in data verification, quality assurance, customer support, or call review is advantageous.
- A college degree in a relevant field is considered a plus.

This position offers the opportunity to be part of a forward-thinking company that leverages AI to transform customer communication. Candidates who are detail-oriented, tech-savvy, and committed to quality will find this role rewarding and impactful.