Verifiers

Position Title: Verifier
Department: Operations
Campaign: Auto Warranty & Home Warranty
Job Type: Full-Time
Work Location: In person
Salary Range: Rs55,000.00 - Rs100,000.00 per month

We are looking for a detail-oriented and customer-focused Verifier to join our team on the Auto and Home Warranty campaign. In this role, you will be responsible for contacting customers who have shown interest in or been offered warranty plans. Your main duties will include confirming customer information, validating their understanding of the product, verifying details provided by sales representatives, and ensuring all required disclosures and verification steps are completed accurately. The ideal candidate will have strong communication skills, excellent listening abilities, and the confidence to conduct structured verification calls while adhering to company policies and campaign requirements.

Key Responsibilities
- Conduct verification calls with customers transferred by sales agents.
- Confirm customer details such as name, contact information, vehicle, and home/property information when applicable.
- Verify the customer’s understanding of the Auto or Home Warranty plan, including coverage, benefits, limitations, exclusions, pricing, payment terms, and conditions.
- Ensure customers have voluntarily agreed to proceed and that their consent is properly documented.
- Follow the approved verification script and deliver all mandatory disclosures accurately.
- Identify inconsistencies, incomplete information, misleading statements, or potential misrepresentations during the sales process.
- Confirm customer comprehension of terms and conditions before completing the verification.
- Accurately record call outcomes, customer responses, and verification notes in the CRM or designated system.
- Flag suspicious, incomplete, or non-compliant sales for supervisor or quality assurance review.
- Maintain professionalism, patience, and a customer-friendly approach throughout each call.
- Meet daily targets for productivity, quality, accuracy, and compliance as set by management.
- Protect customer information by following data privacy and information security policies.
- Escalate customer concerns, disputes, cancellations, or clarification requests to the appropriate department.

Required Qualifications
- High school diploma or equivalent; higher education is a plus.
- Previous experience in call center operations, customer service, telesales, quality assurance, or verification roles.
- Excellent verbal communication and active listening skills.
- Strong command of the English language.
- Ability to accurately follow scripts, procedures, and compliance guidelines.
- Keen attention to detail with the ability to detect inconsistencies in customer information.
- Basic computer proficiency and familiarity with CRM systems.
- Ability to remain calm, professional, and objective when addressing customer questions or objections.
- Good time management skills, reliability, and a target-driven mindset.

Preferred Qualifications and Benefits
- Experience in warranty or insurance verification is advantageous.
- Medical coverage is provided as part of the benefits package.
- The role operates within a performance-driven, full-time call center environment with defined quality and compliance standards.
- Work schedule consists of a five-day workweek; shift timings and weekly schedules will be communicated by management.
- This position is classified as Level 2 and Level 3, with compensation aligned to the company’s internal pay structure and salary guidelines.

We encourage applications from candidates who demonstrate professionalism, integrity, strong communication skills, and a commitment to delivering accurate and compliant customer service.