Posted Aug 28, 2017 1 views
Job Description
Key Relationships:
The call center agent will work closely with field operations. The call center agent will provide first-class Sales-related customer to the company
Responsibilities
· Calling customers, answering frequently asked questions, and provide information about appropriate policies/procedures, contact information, and other services.
· Maintain efficiency during high call volume, ensuring excellent customer service.
· Abide by policies and procedures to ensure the highest standard of accuracy, timeliness, and efficiency in calling and entering data.
· Forward unresolved matters to appropriate person for further action.
· Recognize complex inquiries and refer them to the Supervisor of Sales.
Qualification Requirements:
· An Intermediate from an accredited college
· A full-time 1 years experience
The above described education and experience must have included at least one year of satisfactory experience using computers to access information technology systems and databases for researching the answer to questions. Such experience acquired as part of post high school education is acceptable.
· Candidates should be fluent in English to talk to US customers.
Preferred
· Excellent oral and written communication and listening skills.
· Knowledge of call center environment/operations.
· College credit or a college degree.
· Ability to multitask.
· Typing ability.
· Internal candidates preferred.
Job status:
· Shift: Night
· Timing: 7:00 p:m to 3:00 a:m Monday to Friday
· Salary: Basic + Commission
· Outbound Call Center
· B2B Campaign
Job Type: Full-time
Job Details
Vertex Digitizing
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