Virtual Assistant

Position: Virtual Assistant - Travel Desk
Job Type: Full-Time (Onsite)

We are seeking a motivated and detail-oriented individual to join our Travel Desk team for the Dream Vacation project. The successful candidate will play a vital role in assisting with travel bookings, customer support, and various operational tasks to ensure a smooth and enjoyable experience for our clients.

Key Responsibilities:
- Assist in processing quotations for travel packages and, after training, independently handle full quotation preparation.
- Manage new reservations for flights, hotels, and cruises efficiently.
- Handle modification requests and respond to customer calls promptly.
- Support coordination of group bookings to meet client requirements.
- Perform accurate data entry using the Cruise Control System.
- Monitor fares regularly and update pricing information as needed.
- Assist with ancillary travel arrangements, including flights, hotels, and add-ons.
- Respond to customer inquiries through email, phone, and live chat channels.
- Maintain and update travel itineraries with precision.
- Support basic marketing content development to enhance client engagement.
- Ensure accurate documentation and record-keeping using CRM tools and Excel spreadsheets.
- Carry out general administrative and coordination tasks to support team operations.

Required Qualifications:
- Fresh graduates or candidates with up to one year of relevant experience are encouraged to apply.
- Strong English communication skills, both written and verbal, are essential.
- Basic understanding of travel operations is preferred but not mandatory.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
- Excellent attention to detail and strong organizational skills.
- Ability to multitask and thrive in a fast-paced work environment.
- Willingness to learn, adapt, and take initiative.
- Availability to work in US time zones is required.

Work Schedule:
- The working hours are from 6:00 PM to 3:00 AM Pakistan Standard Time.

This role offers an excellent opportunity for individuals looking to build a career in the travel industry while developing valuable skills in customer service, operations, and administration. If you are proactive, detail-focused, and eager to grow in a dynamic environment, we encourage you to apply.