Visa Consultancy Sales Officer (Females)

YUGO.pk is a leading online travel booking platform in Pakistan, known for its seamless service, competitive discounts, cashback offers, and responsive customer support. Serving a wide range of clients across Business-to-Administration (B2A), Business-to-Business (B2B), and Business-to-Consumer (B2C) segments, YUGO.pk focuses on delivering convenience, reliability, and value to travelers. The company actively engages its audience through social media channels such as Instagram, Twitter, and YouTube, enhancing its brand presence and customer interaction.

The Visa Consultancy Sales Officer position is a full-time, on-site role based in Lahore. This role requires providing expert visa consulting services to clients by explaining documentation requirements and guiding them through the visa application process. The officer will handle both inbound and outbound inquiries, conduct consultations via phone, email, and in person, and recommend appropriate visa options tailored to client needs. Managing client follow-ups, maintaining detailed records of applications and communications, and striving to meet sales targets for visa and related travel services are key aspects of the role. Collaboration with internal teams is essential to ensure smooth service delivery and maintain high levels of customer satisfaction.

Key Responsibilities

- Provide visa consultancy to clients by explaining documentation requirements and guiding them through the application process.
- Handle inbound and outbound inquiries, offering consultations via phone, email, and face-to-face meetings.
- Recommend suitable visa options based on individual client needs and circumstances.
- Manage client follow-ups and maintain accurate records of all applications and interactions.
- Work towards achieving sales targets related to visa services and associated travel products.
- Collaborate with internal departments to ensure seamless service delivery and customer satisfaction.
- Maintain professionalism and clear communication to build trust and long-term client relationships.

Required Qualifications

- Proven experience in sales consulting, particularly within visa or travel-related services.
- Strong customer service skills with a demonstrated focus on customer satisfaction and relationship management.
- Excellent verbal and written communication skills, capable of explaining complex visa requirements clearly and professionally.
- Experience handling customer inquiries, resolving issues, and managing expectations in a fast-paced environment.
- Ability to work full-time on-site in Lahore with strong organizational skills and meticulous attention to detail in documentation.
- Proficiency in basic computer applications such as email, CRM tools, and spreadsheets for maintaining accurate client records.
- Relevant educational background in business, marketing, travel and tourism, or a related field.

Preferred Qualifications and Benefits

- Prior experience in visa consultancy, travel agency operations, or international education counseling is advantageous.
- Opportunity to work with a reputable and trusted online travel platform known for innovation and customer-centric services.
- Exposure to a dynamic work environment with opportunities for professional growth and development.

This role is ideal for candidates who are detail-oriented, customer-focused, and motivated to contribute to a growing company in the travel and visa consultancy sector.