Apply For This Job

Close

Job Description

  • Answer all customers’ telephone inquiries and feedbacks with enthusiasm and patience;
  • Timely, polite and professional answers to customers’ telephone inquiries to maximize customer satisfaction;
  • Report complaints and problems to manager according to the process, and follow up the progress until they are solved;
  •  Make follow-up calls to customers and record the results faithfully;
  •  Timely convey the problems found during the follow-up calls to relevant persons, and track the results;
  • Timely convey the customer’s telephone consultation to the relevant persons of the customer service center;
  • Warmly greet customers who come to the customer service center and receive their mobiles;
  • Hand over the mobile phone to the maintenance engineer for repair, and after the repair, complete the handover work with the customer and see him/her off;
  • Receive the mobile phone mailed from the branch, and confirm the model and quantity with the sender in time;
  • Record the mobile phone mailed by the branch into the customer service management system and assign it for maintenance;
  • Properly package the mobile phones repaired by the maintenance engineer and mail them to the branch, and inform them by phone;
  • When picking up the phone, the ringing sound shall not exceed three times;
  • No vacant shift, vacant post or channeling post is allowed. If any temporary emergency, someone must be asked to replace the duty;

What do we offer? For the right candidate, we are offering the opportunity to build a Career with a Multi-National Organization along with an attractive Salary and Benefits package.

Job Details

Job Channel:
Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Female
Age:
22 - 28 Years
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
1 Year - 2 Years
Apply Before:
Nov 01, 2020
Posting Date:
Oct 15, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Vivo Electric Private Limited

Electronics · 1001-1500 employees - Bahawalpur

pVivo Pakistan started its Operations in the Country in 2017 and is Head Quartered in Lahore. Vivo is the 5th Largest Smart Phone Brand in the World. Vivo is a global company that specializes in Mobile Internet products and services. It serves a wide range of markets including China, India, Southeas ...Read More

Similar Job Titles

Customer Service Representative - Inbound

CGC, Lahore, Pakistan
Posted Oct 22, 2020

Customer Service Executive

Job Solutions Pvt Ltd, Karachi, Pakistan
Posted Oct 28, 2020

Customer Service Representative

Vista Scale, Islamabad, Pakistan
Posted Oct 19, 2020

CSR / Customer Service Representative

DKIM, Multiple Cities, Pakistan
Posted Oct 21, 2020
View All