Customer Service Consultant

Vivo Pakistan

Multiple Cities, Pakistan

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Posted 6 days ago 746 views Report Job

PKR. 40,000 - 60,000/Month

Answer all customers’ telephone inquiries and feedback with enthusiasm and patience;
Timely, polite, and professional answers to customers’ telephone inquiries to maximize customer satisfaction;
Report complaints and problems to the manager according to the process, and follow up on the progress until they are solved;
Make follow-up calls to customers and record the results faithfully;
Timely convey the problems found during the follow-up calls to relevant persons, and track the results.
Timely convey the customer’s telephone consultation to the relevant personnel of the customer service center;
Warmly greet customers who come to the customer service center and receive their mobiles;
Hand over the mobile phone to the maintenance engineer for repair, and after the repair, complete the handover work with the customer and see him/her off.
Receive the mobile phone mailed from the branch, and confirm the model and quantity with the sender in time.
Record the mobile phone mailed by the branch into the customer service management system and assign it for maintenance.
Properly package the mobile phones repaired by the maintenance engineer and mail them to the branch, and inform them by phone.
When picking up the phone, the ringing sound shall not exceed three times.
No vacant shift, vacant post, or channeling post is allowed. If any temporary emergency, someone must be asked to replace the duty;

Skills

Customer Service Skills Communication Skills Customer Interaction Management

Job Details

Job Channel:

Women Jobs

Industry:

Electronics

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Sukkur, Sahiwal, Pakistan

Gender:

Female

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply Before:

May 26, 2025

Posting Date:

Apr 25, 2025

Vivo Pakistan

Electronics · 1001-1500 employees - Lahore, Sahiwal, Sukkur

vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. Following the company's core values, which include Benfen,* user-orientation, design-driven value, continuous learning, and team spirit, vivo has implemented a sustainable development strategy with the vision of developing into a healthier, more sustainable world-class corporation. While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, and Xi'an, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up an intelligent manufacturing network (including those authorized by vivo), with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions and is loved by more than 400 million users worldwide. *"Benfen" is a term describing the attitude on doing the right things and doing things right – which is the ideal description of vivo's mission to create value for society.