Customer Support Executive

Vizz Web Solutions Unverified

Multiple Cities, Pakistan

Posted Mar 17, 2021 75 views

PKR. 20,000 - 30,000/Month

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Job Description

You will be responsible for supporting our customers. The successful candidate will have an effective verbal and written communication and helping customers on a large scale over Live Chat, email & Phone. You will work closely with our Sales, Success & services team to become the support specialist for thousands of new and existing end users.

Responsibilities

  • Use your knowledge and soft skills to diligently comprehend and diagnose customers’ needs.
  • Engage in customer success and customer advocacy.
  • As a subject matter expert, you are required to monitor, prioritize and respond appropriately to all support requests received
  • Communicate clearly and effectively with customers via phone, email, and chat
  • Manage customer escalations in accordance with agreed SLAs and support agreements
  • Maintain a high level of customer engagement and satisfaction
  • Use a variety of instructional methods to ensure maximum delivery effectiveness
  • Work with customers to understand their needs and recommend training
  • Adapt to/learn new Humanity enhancements quickly to include in training resources

REQUIREMENTS

  • Prior experience with business to business support and / or client management
  • Clear and concise communicator, both oral and written. Native English accent required
  • Excellent judgment skills with the ability to evaluate the situation and provide immediate solutions.
  • Ability to absorb pressure and to work in a cross functional environment
  • Ability to build rapport and trust with clients
  • Attention to detail and passionate
  • Collaborative team player
  • Ability to prioritize, multitask and manage time effectively
  • Positive outlook and “can do attitude”
  • Technically skilled, i.e. able to comprehend hardware.

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
Fresh - Less than 1 Year
Apply Before:
Apr 17, 2021
Posting Date:
Mar 17, 2021
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Vizz Web Solutions

Information Technology · 11-50 employees - Islamabad, Rawalpindi

Vizz Web Solutions is a web development company that provides effective solutions in web designing and software development. We work with a wide range of clients in our endeavor to provide them cost effective and profitable solutions. We specialize in WordPress, Druple, Magento and Custom PHP applic ...Read More

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