Posted Feb 27, 2020 5 views
This position is in our Customer Service Delivery Team - Mobile Support and Fixed Support.
In this role, you will be part of a team but also be required to be an independent worker who can manage your own workload.
You will be working in Islamabad office, which is providing customer and technical support to the Australia Parent Company. You will be working directly with Corporate Customers and the Australia Head Office.
Key tasks and responsibilities for Mobile Support:
- Connecting and Upgrading mobile services.
- Managing and implementation of adds, move and changes to mobile services.
- Providing advice to customer on Mobile value-added services, such as International Roaming.
- Problem-solving connectivity issues with corporate services, including liaison with the Carrier, VoicePlus Account Manager and Customers.
- Training with Carrier and VoicePlus team.
- Coordinate, validate information and implement telephone system including all carrier's fixed voice and data connection.
- Coordinate, validate and implement Fixed Professional Services.
- sourcing, engaging and negotiating subcontractors
- 3 years + Customer Service
- Customer Centric Attitude
- Windows 10 & Database Systems experience
- Experience in using Queue/ Ticket Management System
- Attention to details and ability to prioritise.
- Ability to work alone and in a team environment.
- Communications
- Fluent in English
- Advanced English Writing Skills
- Ability to communicate via phone, chats, and skype for business.
Job Details
VoicePlus Services
VoicePlus is a Managed Mobility service (MMS) provider. We solve mobility challenges for business and specialise in Telecommunications and IT integration for medium, large and enterprise business customers. VoicePlus provides a human interface in the fast moving worlds of telecommunications and technology. VoicePlus is 100% Australian owned and operated. Head office is based in St. Leonards, Sydney; and we have a proven track record established over the past 17 years in business. VoicePlus solves enterprise mobility challenges. We enable productive agile teams by keeping people connected and we deliver measureable financial benefits by automating and securing mobility.Based in Sydney, Australia, VoicePlus has developed the Atrium Managed Mobility solution. Our customers include Coca-Cola Amatil, Downer, Citi, Compass, Hilton, Reserve Bank of Australia and many more. We enable agile productive teams by keeping people connected; and deliver measurable financial benefits by automating and securing mobility. We have expertise in the management of endpoint computing devices, telecoms expense management, enterprise mobility management and support services. We also manage fixed line services, internet connectivity, and NBN business migrations. Atrium managed mobility is the only Australian solution which has been recognised by global industry research company, Gartner. We have a proven track record with Australian enterprise business who have adopted Atrium including Coca-Cola Amatil, KONE, Compass Group, Weir Minerals and CNH Industrial.
What is your Competitive Advantage?
Similar Job Titles
Customer Service Representative (CSR)
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
