VoIP Assistant

This entry-level position is ideal for candidates interested in starting a career in VoIP support and networking. The role involves providing fundamental assistance with VoIP systems, IP phones, and voice communication services. The successful candidate will work closely with senior staff to configure devices, troubleshoot basic calling and connectivity issues, and support network-related tasks. This opportunity offers hands-on experience in a dynamic technical environment, perfect for fresh graduates eager to develop their skills in telecommunications and IT.

Key Responsibilities
- Provide basic support for VoIP systems, IP phones, and voice communication services.
- Assist in setting up and configuring IP phones and softphones.
- Troubleshoot common calling issues, including connectivity problems and call quality concerns.
- Support the configuration of user extensions and SIP accounts under the guidance of senior team members.
- Perform basic network troubleshooting related to LAN, routers, and internet connectivity.

Required Qualifications
- Diploma or Bachelor’s degree in IT, Computer Science, Telecommunications, or a related field.
- Basic understanding of networking concepts such as IP addressing, LAN, and internet connectivity.
- Foundational knowledge of VoIP technology and IP telephony.
- Familiarity with Windows operating systems and basic computer troubleshooting techniques.
- Strong communication and problem-solving skills.
- Demonstrated willingness to learn new technologies and technical processes.
- Ability to work independently as well as collaboratively within a team.
- Fresh graduates are encouraged to apply.

Preferred Qualifications and Benefits
This role is particularly suited for fresh graduates and entry-level candidates with an interest in VoIP and networking technologies. The position offers a full-time work schedule with a monthly salary range of Rs40,000 to Rs45,000. The work location requires in-person attendance, and candidates should be flexible to work rotational shifts. Key competencies include a customer service mindset, time management, attention to detail, and adaptability.

This position provides an excellent foundation for those looking to build a career in telecommunications support, offering exposure to practical technical challenges and opportunities for professional growth.