VOIP Assistant

We are looking for a motivated individual to provide fundamental support for VoIP systems, IP phones, and voice communication services. The ideal candidate will assist with the setup, configuration, and troubleshooting of telephony equipment and related network components, working closely under the guidance of senior team members. This role offers an excellent opportunity for fresh graduates or those with limited experience to develop their skills in a dynamic technical environment.

Key Responsibilities:
- Assist in the setup and configuration of IP phones and softphones to ensure smooth communication operations.
- Troubleshoot basic issues related to calling, connectivity, and call quality to maintain service reliability.
- Support the configuration of user extensions and SIP accounts under supervision, ensuring accurate and timely setup.
- Perform basic troubleshooting of LAN, routers, and internet connectivity to resolve network-related problems affecting voice services.
- Escalate complex technical issues to senior engineers when necessary to ensure prompt resolution.
- Maintain basic technical documentation and issue logs to track problems and solutions effectively.
- Support day-to-day VoIP and telephony operations, contributing to the overall efficiency of communication systems.

Required Qualifications:
- Bachelor’s degree in IT, Computer Science, Telecommunications, or a related discipline.
- Basic understanding of networking concepts, including IP addressing, LAN, and internet connectivity.
- Foundational knowledge of VoIP and IP telephony technologies.
- Familiarity with Windows operating systems and basic computer troubleshooting techniques.
- Strong communication skills paired with effective problem-solving abilities.
- A willingness to learn and adapt to evolving VoIP technologies and technical processes.
- Ability to work both independently and collaboratively within a team environment.
- Fresh graduates or candidates with 0–1 year of relevant experience are encouraged to apply.

Preferred Qualifications:
- Basic knowledge of SIP protocols, IP phones, softphones, or VoIP platforms.
- Experience gained through academic projects, internships, or certifications related to networking, VoIP, or telecommunications is advantageous.

This position is ideal for individuals seeking to build a career in voice communication technologies and network support, offering hands-on experience and professional growth opportunities within a supportive team setting.