Voip Engineer

Sybrid Private Limited - A Lakson Group Company

Islamabad , Pakistan

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Posted 18 hours ago 1 views Report Job

We are seeking a skilled and proactive VoIP Engineer / Vicidial Specialist to manage, optimize, and scale our contact center voice infrastructure. The ideal candidate will have hands-on experience with Vicidial, SIP technologies, Linux systems, and call center telephony environments. This role is essential in maintaining call quality, ensuring system uptime, and maximizing campaign efficiency across our operations.

Key Responsibilities

Vicidial & Dialer Operations:
- Configure, manage, and optimize Vicidial environments (versions 10 and 11).
- Support inbound, outbound, and blended contact center campaigns.
- Tune dial levels, hopper behavior, and performance settings to achieve maximum efficiency.
- Troubleshoot real-time call issues such as call drops, audio delays, and sound quality problems.
- Manage SIP trunks, carriers, and interconnections to maintain stable call routing.
- Diagnose and resolve SIP/RTP issues including latency, jitter, and one-way audio.
- Work with Asterisk-based VoIP systems for dial-plan and server-level configurations.
- Integrate and support Kamailio, FreeSWITCH, or similar SIP components (preferred).

Linux & Infrastructure Management:
- Administer and maintain Linux servers, including Debian, CentOS, Rocky, and openSUSE distributions.
- Monitor system health, logs, and performance metrics to ensure stability and uptime.
- Perform basic MySQL/MariaDB maintenance, backups, and routine database operations.

Required Qualifications

- Proven experience with Vicidial, VoIP, and SIP-based telephony systems.
- Strong understanding of SIP, RTP, and Asterisk technologies.
- Hands-on experience in Linux system administration.
- Ability to troubleshoot call flows, routing issues, and dialer performance effectively.
- Familiarity with call center operations, dialer logic, and campaign mechanics.
- Knowledge of Kamailio, FreeSWITCH, or SBCs is a plus.
- Excellent analytical and problem-solving skills.
- Ability to work independently while collaborating with cross-functional teams.

Preferred Qualifications and Benefits

- Previous experience working in a contact center or VoIP service provider environment.
- Exposure to carrier management, load balancing, and voice routing.
- Opportunity to take ownership and scale mission-critical voice infrastructure.
- Collaborative work environment fostering ownership and professional growth.
- Exposure to modern contact center and VoIP technologies.
- This is a full-time position offering a chance to contribute significantly to the organization’s voice infrastructure.

This role offers a unique opportunity to work with cutting-edge telephony systems and play a vital part in the success of our contact center operations. If you have the technical expertise and drive to optimize voice infrastructure, we encourage you to apply.