VoIP Engineer

We are seeking a skilled and proactive VoIP Engineer / Vicidial Specialist to manage, optimize, and scale our contact center voice infrastructure. The ideal candidate will possess hands-on expertise in Vicidial, SIP technologies, Linux systems, and call center telephony environments. This role is vital in maintaining call quality, ensuring system uptime, and enhancing campaign efficiency across our operations.

Key Responsibilities

- Configure, manage, and optimize Vicidial environments (versions 10 and 11).
- Support inbound, outbound, and blended contact center campaigns.
- Tune dial levels, hopper behavior, and performance settings to maximize efficiency.
- Troubleshoot real-time call issues such as call drops, audio delays, and sound quality problems.
- Manage SIP trunks, carriers, and interconnections to ensure stable and reliable call routing.
- Diagnose and resolve SIP/RTP issues including latency, jitter, and one-way audio.
- Perform dial-plan and server-level tasks on Asterisk-based VoIP systems.
- Integrate and support SIP components like Kamailio, FreeSWITCH, or similar platforms (preferred).

Linux & Infrastructure Management

- Administer and maintain Linux servers including Debian, CentOS, Rocky, and openSUSE.
- Monitor system health, logs, and performance metrics to ensure stability and uptime.
- Conduct basic MySQL/MariaDB maintenance, backups, and routine database operations.

Required Qualifications

- Proven experience with Vicidial, VoIP, and SIP-based telephony systems.
- Strong understanding of SIP, RTP, and Asterisk technologies.
- Hands-on experience in Linux system administration.
- Ability to troubleshoot call flows, routing issues, and dialer performance challenges.
- Familiarity with call center operations, dialer logic, and campaign mechanics.
- Knowledge of Kamailio, FreeSWITCH, or Session Border Controllers (SBCs) is a plus.
- Excellent analytical and problem-solving skills.
- Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications and Benefits

- Previous experience working in a contact center or VoIP service provider environment.
- Exposure to carrier management, load balancing, and voice routing technologies.
- Opportunity to take ownership and scale mission-critical voice infrastructure.
- Work within a collaborative environment that encourages growth and professional development.
- Gain exposure to modern contact center and VoIP technologies.

This is a full-time, in-person position offering the chance to contribute significantly to the success and scalability of our voice infrastructure.