Voip Engineer

We are seeking a skilled Senior VoIP Engineer to join our team in Karachi. This full-time position offers a flexible onsite/hybrid work arrangement, operating during US business hours. The ideal candidate will have solid experience in technical support within MSP environments, with a strong focus on VoIP technologies, IT support, and networking. This role involves providing high-quality support to international clients, ensuring smooth operation and troubleshooting of various VoIP platforms and related network services.

Key Responsibilities

- Provide Level 1 and Level 2 technical support to international clients, addressing a range of issues promptly and effectively.
- Troubleshoot VoIP-related problems including SIP, PBX systems, and call quality concerns.
- Support and maintain VoIP platforms such as 3CX, Asterisk, RingCentral, or similar solutions.
- Diagnose and resolve network issues involving TCP/IP, DNS, DHCP, VPN, firewall configurations, and Wi-Fi connectivity.
- Manage and support Microsoft 365 services including Teams, Exchange Online, OneDrive, and SharePoint.
- Administer Active Directory and Azure AD environments to ensure secure and efficient user management.
- Monitor client systems using Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools.
- Document technical issues, resolutions, and standard operating procedures clearly and accurately.

Required Qualifications

- Minimum of 2 years’ experience in technical support, IT support, help desk, or MSP environments.
- Hands-on expertise with VoIP and SIP-based technologies.
- Strong networking knowledge and troubleshooting capabilities.
- Experience with Microsoft 365 administration and related services.
- Familiarity with Active Directory and Azure AD administration.
- Proficiency in using tools such as ConnectWise, Datto RMM, NinjaOne, Kaseya, or similar platforms.
- Excellent communication skills, with the ability to engage effectively with international clients.
- Business-fluent English language skills.
- Availability to work during US business hours.

Preferred Qualifications and Benefits

- A bachelor’s degree in a relevant field is preferred.
- Certifications such as CompTIA, Microsoft, Cisco, or 3CX are considered advantageous.
- Competitive salary range of PKR 150,000 to 180,000 per month.
- Opportunity to work in a dynamic environment supporting global clients with cutting-edge VoIP and networking technologies.

This role is ideal for professionals looking to advance their career in VoIP engineering and technical support within a reputable organization. Candidates with a passion for problem-solving and client service excellence are encouraged to apply.