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Posted Dec 30, 2020 5 views
PKR. 70,000 - 80,000/Month
- Respond to the customer inquiries via various digital channels e.g. live chat, mail, video & audio calls etc.
- Quick response rate (client query should be solved within 24 hours)
- Every issue will be communicated in form of tickets and tasks
- Need a semi-technical I.T professional (not necessarily a coder, but have good enough command on databases, server hosting, MySQL, MariaDB & PHP)
- Provide solutions to the customer’s queries via contacting with the various different department e.g. sales, development team etc
- Clients may need to have a remote session with one of our representatives (it is obligatory for our representative to adjust himself/herself according to the clients availability)
- Explaining company’s products and services to the customers
- Meeting operational targets
- Providing smooth and quality customer experience
- Work with management in improving and implementing innovative customer care strategies
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 31, 2021
Posting Date:
Dec 30, 2020
VTExperts Inc.
Information Technology · 11-50 employees - Lahore
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