Ward Coordinator

Imam Clinic is looking for a dedicated and organized Ward Coordinator to manage daily ward operations and ensure seamless coordination among nursing staff, housekeeping, linen services, engineering, and other hospital departments. The role focuses on maintaining ward readiness, cleanliness, patient comfort, timely resolution of issues, and efficient patient transfers, all while supporting smooth operational workflows within the hospital environment.

Key Responsibilities

Ward Operations: Oversee daily ward activities to maintain efficient workflow and ensure smooth functioning of assigned wards.

Patient Admission and Discharge: Assist in the admission and discharge processes by ensuring rooms are ready, verifying necessary room accessories, and coordinating timely handovers.

Room Readiness and Turnover: Guarantee that rooms are cleaned, prepared, and ready for new patients following discharge.

Daily Ward Rounds: Conduct regular rounds to monitor cleanliness, room readiness, linen availability, pending complaints, and other operational needs.

Housekeeping Coordination: Work closely with housekeeping staff to ensure timely cleaning, sanitation, and maintenance of ward cleanliness standards.

Linen Management: Monitor linen availability and cleanliness, coordinating with the linen department for timely replenishment and replacement.

Patient and Attendant Complaints: Record, track, and follow up on complaints related to housekeeping, room facilities, and ward services until they are resolved.

Maintenance Coordination: Report maintenance issues to the Engineering Department and escalate unresolved matters to the appropriate supervisor.

Patient Shifting and Transfers: Coordinate patient transfers between rooms, wards, and departments in collaboration with nursing staff and support teams.

Interdepartmental Coordination: Maintain effective communication with Nursing, Housekeeping, Engineering, Linen Services, Front Desk, and other relevant departments.

Administrative Support: Keep accurate records of ward inspections, pending issues, complaints, and follow-up actions.

Escalation and Reporting: Report unresolved complaints, operational delays, and critical service issues to the Manager on Duty (MOD) or relevant management.

Patient Experience: Ensure a clean, comfortable, safe, and well-organized environment for patients and their attendants.

Required Qualifications

- Bachelor’s degree or equivalent graduate qualification.
- Minimum of 2 years of relevant experience, preferably in a hospital or healthcare setting.
- Strong communication, coordination, and interpersonal skills.
- Excellent organizational and time-management abilities.
- Ability to manage multiple tasks and diligently follow up on pending issues.
- Strong problem-solving skills with keen attention to detail.
- Willingness and ability to work rotational shifts in a hospital environment.
- Professional attitude, teamwork orientation, and a patient-focused approach.
- Basic computer proficiency for maintaining records and preparing reports.

Preferred Qualifications and Benefits

- Experience in hospital ward operations or patient services is highly desirable.
- Familiarity with housekeeping, linen management, room readiness, and patient movement procedures.
- Proven ability to coordinate effectively with multiple departments.
- Skill in handling patient and attendant concerns professionally and empathetically.

Why Join Us?

By joining Imam Clinic, you will play a vital role in enhancing ward operations and contributing to an improved patient experience. The clinic is committed to maintaining high standards of hospital service delivery, providing a supportive environment for professional growth.

Additional Information

- Job Type: Full-Time
- Working Hours: 8 hours per day (Rotational Shift)
- Salary: Rs35,000.00 - Rs40,000.00 per month
- Work Location: In person

Interested candidates are encouraged to apply through the designated job portal.