Warranty Advisor

We are looking for a detail-oriented Warranty Claims Administrator to join our team and manage warranty claims in line with manufacturer guidelines. The successful candidate will be responsible for processing both routine and complex claims, working closely with internal departments to ensure claims are handled accurately and promptly. This role involves verifying vehicle or product history thoroughly and clearly communicating warranty terms to customers. The position is based on-site and offers a competitive monthly salary.

Key Responsibilities
- Administer, process, and authorize warranty claims in accordance with manufacturer criteria.
- Manage exceptional or contentious claims with careful attention to detail and professionalism.
- Collaborate with the bodywork and after-sales departments to keep internal teams informed about warranty matters.
- Explain warranty contract terms, limits, and exclusions to customers to maintain transparency.
- Verify vehicle or product history, including mileage, purchase date, service records, and dealer management system logs before submitting claims.
- File formal claims with manufacturers, accurately record labor operations, and monitor parts and credits to ensure proper reimbursement.

Required Qualifications
- Proven experience in warranty claims processing or a related administrative role.
- Strong knowledge of manufacturer warranty policies and procedures.
- Excellent communication skills to effectively interact with internal teams and customers.
- High attention to detail when verifying product history and claim documentation.
- Proficiency in dealer management systems or similar software for record-keeping and claims submission.

Preferred Qualifications and Benefits
- Experience in automotive or after-sales service environments is highly desirable.
- Ability to manage and resolve contentious claims with accuracy and professionalism.
- Competitive monthly salary ranging from Rs35,000 to Rs50,000.
- This is an on-site role, offering opportunities for direct collaboration with various departments.

If you are organized, communicative, and knowledgeable about warranty processes, this role provides an excellent opportunity to contribute to a dynamic team while ensuring customer satisfaction and operational efficiency.