We are hiring B2B Customer Support Executive

Alahdeen is seeking a motivated B2B Customer Support Executive to join their team at Askari Tower, Lahore. This full-time role requires a professional with experience in customer support and sales, capable of confidently engaging with business clients. The ideal candidate will manage inquiries, generate leads, and convert prospects into sales while maintaining strong customer relationships.

Key Responsibilities
- Handle B2B customer inquiries via calls, WhatsApp, and other communication channels.
- Provide detailed product information, pricing, and order updates to customers.
- Follow up consistently with leads and potential clients to nurture sales opportunities.
- Convert inquiries into confirmed sales and meet or exceed sales targets.
- Maintain and strengthen relationships with existing B2B customers to encourage repeat business.
- Address customer complaints promptly and offer effective solutions.
- Collaborate closely with sales, operations, and delivery teams to ensure smooth order processing.
- Keep accurate and up-to-date records of customer interactions and sales activities.

Required Qualifications
- 1 to 2 years of experience in customer support and sales roles.
- Previous experience in B2B sales is preferred.
- Strong communication and negotiation skills in both English and Urdu.
- Confidence in engaging with customers and closing sales deals.
- Excellent follow-up abilities and problem-solving skills.
- Basic proficiency in MS Office or Google Workspace applications.
- Target-driven and self-motivated with a proactive approach to work.

Preferred Qualifications and Benefits
Candidates with prior B2B sales experience will have an advantage. The role offers an opportunity to work in a dynamic environment located at Askari Tower, Lahore, where professional growth and skill development are encouraged.

Interested candidates are invited to submit their CVs for consideration.