Posted Jun 20, 2026 128 views
Welkin Oceans is seeking a skilled IT Support Engineer with at least four years of experience to provide exceptional technical support and ensure the seamless operation of IT systems within the organization. The ideal candidate excels in resolving technical issues, managing user accounts, and supporting IT infrastructure using a variety of software and tools. This role requires expertise in troubleshooting, administering Active Directory environments, and deploying remote support solutions to assist users effectively across different locations. The IT Support Engineer collaborates closely with other IT professionals to maintain system integrity and uptime, ensuring all support tickets are resolved promptly and efficiently.
In this position, the IT Support Engineer supports various IT functions, including user account provisioning, managing group policies, and maintaining secure access through identity and access management tools such as Microsoft Azure AD and Single Sign-On technologies. The engineer works with help desk software and remote desktop support tools to quickly address user concerns and streamline issue resolution. Although this role does not involve managing a team, the engineer must be self-motivated, detail-oriented, and adept at managing multiple cases simultaneously while maintaining excellent communication with end-users and stakeholders.
Responsibilities
- Provide prompt and effective technical support to end-users by troubleshooting hardware, software, and network-related issues.
- Manage and administer user accounts and permissions within Active Directory, including provisioning, modification, and deactivation.
- Utilize help desk software and remote support tools to log, track, and resolve support tickets in an organized and timely manner.
- Implement and maintain Group Policy management to enforce security policies and configure user environments.
- Support Microsoft Azure Active Directory and Microsoft Identity and Access Management solutions to facilitate secure access and authentication.
- Configure and manage Single Sign-On (SSO) implementations to enhance user access experience while maintaining security standards.
- Operate Remote Desktop Support tools to assist users remotely and resolve issues without onsite visits.
- Maintain and update technical documentation related to IT support processes, user guides, and troubleshooting procedures.
- Collaborate with cross-functional IT teams to coordinate infrastructure maintenance and upgrades, minimizing user disruptions.
- Monitor and respond to alerts generated by security and monitoring tools such as SentinelOne to protect organizational assets.
- Assist in integrating and managing third-party support solutions like Syncro to enhance operational efficiency.
- Continuously identify opportunities to improve IT support service quality, streamline workflows, and reduce downtime.
- Ensure compliance with company IT policies and best practices while maintaining confidentiality and data security.
Skills
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